Resolving a request may involve additional work such as splitting the request into smaller activities, establishing dependencies, collaborating with other support reps, etc.


 Some of the extended functionalities are:

1. Notes
   
2. Attachments
   
3. Tasks
   
4. Reminders
   
5. Dependencies
   
6. Sharing a Request
   
7. Link Requests
   
8. Merge Requests
   
9. Duplicate a Request
   
10. Request Collaboration
    
11. Request Conversations
12. Change Account of a Request