Introduction

Introduction

Resolving a request may involve additional work such as splitting the request into smaller activities, establishing dependencies, collaborating with other support reps, etc.


 Some of the extended functionalities are:


  1. Notes
  2. Attachments
  3. Tasks
  4. Reminders
  5. Dependencies
  6. Sharing a Request
  7. Link Requests
  8. Merge Requests
  9. Duplicate a Request
  10. Request Collaboration
  11. Request Conversations
  12. Change Account of a Request

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