You can add images or files as attachments to a request.  

To add a new attachment: 

    1. Go to the Requests tab and click the subject line of the desired request.

    2. Click Browse Files in the Description box or select Add Attachment from the Actions drop-down menu.

    3. Select the required files and click Open. Alternatively, you can drag the file to the Description box.


  1. All files added to a request by both contact and support reps are grouped into the Attachment section in the Description box.
  2. The attachments can be accessed by both contacts and support reps from their respective portals.
  3. To view an attachment, hover over the attached file and then click icon to download the file. Use an appropriate application to view the file.
  4. To delete an attachment, hover over the attached file and then click icon.

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