Attachments

Attachments

You can add images or files as attachments to a request.  

To add a new attachment: 

    1. Go to the Requests tab and click the subject line of the desired request.

    2. Click Browse Files in the Description box or select Add Attachment from the Actions drop-down menu.

    3. Select the required files and click Open. Alternatively, you can drag the file to the Description box.

 

  1. All files added to a request by both contact and support reps are grouped into the Attachment section in the Description box.
  2. The attachments can be accessed by both contacts and support reps from their respective portals.
  3. To view an attachment, hover over the attached file and then click icon to download the file. Use an appropriate application to view the file.
  4. To delete an attachment, hover over the attached file and then click icon.

    • Related Articles

    • Attachments

      Attachments are used to add additional information in the form of images or files. The attachments added to an account can be specific to a portal or common for all portals.   You can perform various attachment-related actions from the account ...
    • attachment-settings

      Attachment Settings Attachment settings allow you to manage the files that users add as attachments in various modules. Role Required: SDAdmin. Go to Admin > General Settings > Attachment Settings and configure the fields as explained below: Fields ...
    • Live Chat

      You can resolve minor issues without raising a request using live chat in the self-service portal. You can also initiate chat conversations with support reps to know details about existing requests.   To initiate a chat conversation, Click in the ...
    • Adding an Account

      To add a new account:  1. Go to the Accounts tab and then click New. 2. Now, provide necessary account details as required. The default account fields available are as follows.  Field Description Account Name Give account a unique name. This is a ...
    • Backup Process

      Beginning with build 14000, SupportCenter Plus supports native backup and restore for databases. The backup files of builds 14000 or later do not support cross-compatibility between PostgreSQL(bundled with SupportCenter Plus) and Microsoft SQL ...