If a request has been erroneously logged-in under a different account, then you can change the account instead of creating a new request.
To change account:
1. Go to the Requests tab and click the subject line of the desired request.
2. Select Change Account from the Actions drop-down menu.
3. In the request edit form, select the preferred account and the corresponding contact name.
4. Add appropriate Reason and then click Update Request.
You can edit Account field only using Change Account option.
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