Request Collaboration
When multiple support reps access the same request, there is a possibility that conflicting changes are being made. To avoid this, SupportCenter Plus allows you to view all support reps who are currently working on the request and receive alerts when changes are made to the request.
To view other support reps working on a request:
1. Go to the Requests tab and click the subject line of the desired request.
2. In the request details page, click the collaborators icon . Here, you will see a list of all support reps who are currently viewing the request.
Also, an on-screen flash alert appears if the request is modified by other support reps when you are viewing the request.
The collaborators icon appears only when multiple support reps are viewing the same request.
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