Duplicate a Request

Duplicate a Request

Duplicating a request allows you to create a new request by copying the contents of an existing request. This is useful when the support rep wants to create a request similar to an existing request. 

To duplicate a request: 

    1. Go to the Requests tab and click the subject line of the desired request.

    2. Select Duplicate Request from the Actions drop-down menu.

    3. In the dialog box that appears, enter the number of copies you want and click Copy. 

  1. New requests will be populated in the request list view.
  2. This operation copies only the request details and does not copy notes, or conversations from the existing request.
  3. You cannot copy linking and merging details.
  4. By default, the duplicate requests will be created under default contract and marked as non-billable.

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