Duplicate a Request
Duplicating a request allows you to create a new request by copying the contents of an existing request. This is useful when the support rep wants to create a request similar to an existing request.
To duplicate a request:
1. Go to the Requests tab and click the subject line of the desired request.
2. Select Duplicate Request from the Actions drop-down menu.
3. In the dialog box that appears, enter the number of copies you want and click Copy.
- New requests will be populated in the request list view.
- This operation copies only the request details and does not copy notes, or conversations from the existing request.
- You cannot copy linking and merging details.
- By default, the duplicate requests will be created under default contract and marked as non-billable.
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