Getting Started
Rolling back a failed upgrade
You can roll back SupportCenter Plus to the previous version when the latest upgrade fails. Sending files for Analysis Send us the following file(s) to analyze the issue before Rollback. 1. Log - Zip the complete log folder present under ...
Uninstall SupportCenter Plus
In Windows Click Start >> Programs >> ManageEngine SupportCenter Plus >> Uninstall SupportCenter Plus. In Linux 1. Go to <SupportCenter_Plus_Home>/_uninst directory. 2. Execute uninstaller.bin as below: $ ./uninstaller.bin
Upgrading and Installing Patches
Warning: Upgrading the application or installing patches requires shutting down the server. We strongly recommend using a test environment to try upgrade patches, hotfixes, major releases, and beta service packs before applying them to the production ...
Backup and Restore
In Windows Backup with Attachments 1. Click Start >>Programs >> ManageEngine SupportCenter Plus -> Backup Data. [OR] Backup from <product_home>\bin directory in the command prompt. Execute the ...
Applying License
On purchase of SupportCenter Plus, you will receive a license file from ManageEngine. To know more or to purchase a license contact sales@manageengine.com. To apply a license: 1. Log in to the SupportCenter Plus as an admin user. 2. Click Help icon ...
Starting and shutting down the server
In Windows Starting the application To start the SupportCenter Plus: 1. Click Start > Services.msc and search for ManageEngine SupportCenter Plus. 2. Right click on the service and select Start. 3. Alternatively, go to Programs > ManageEngine ...
Configuring Database
In GUI Setups Configuring Database Server SupportCenter Plus is bundled with PostgreSQL database. You can also configure the application to set up MS SQL database. PostgreSQL 1. Go to <SupportCenter_Plus_Home>\bin directory in the command prompt and ...
Install SupportCenter Plus
In Windows STEP 1: Download the EXE file 1. Download the ManageEngine SupportCenter Plus Setup file here. 2. Open the .exe file. 3. Click Next on the displayed wizard. STEP 2: Sign License Agreement After perusing the license agreement, click Yes. ...
System Requirements
The minimum system requirements for SupportCenter Plus: Inbound Requests Per Day Hard Disk Type RAM Processor OS 10x - Less than 100 500GB SSD 16GB 1.7GHz to 2.4GHz 10MB to 12MB Cache 4 cores to 8 cores or Any entry-level server-grade processor E.g: ...