Upgrading and Installing Patches

Upgrading and Installing Patches

Warning: Upgrading the application or installing patches requires shutting down the server. 
We strongly recommend using a test environment to try upgrade patches, hotfixes, major releases, and beta service packs before applying them to the production environment. To learn more, click here

In Windows

    1.  Download the required patch or the latest version of the application from here.   
    2.  Shutdown SupportCenter Plus Server. To know more, click here.
    3.  Backup data. To know more, click here.
    4.  Open the command prompt and go to <SupportCenter_Plus_Home>\bin and execute the file UpdateManager.bat.
    5.  From the Update Manager tool, click Browse to select the downloaded file.
    6.  Click Install and follow the on-screen instructions to apply the Service Pack / Hotfix.
    7.  Once the upgrade is complete, start SupportCenter Plus Server.
When performing multiple upgrades, make sure to run the application after each successful upgrade. Data backup is essential for each upgrade.

In Linux

    1.  Download the required patch or the latest version of the application from here.
    2.  Shutdown SupportCenter Plus Server. To know more, click here.
    3.  Backup data. To know more, click here.
    4.  Open terminal and go to <SupportCenter_Plus_Home>/bin folder. and run UpdateManager.sh
    5.  From the Update Manager tool, click Browse to select the downloaded file.
    6.  Click Install and follow the on-screen instructions to apply the Service Pack / Hotfix.
    7.  Once the upgrade is complete, start SupportCenter Plus Server.
When performing multiple upgrades, make sure to run the application after each successful upgrade. Data backup is essential for each upgrade.  

To install a patch from the console or command line:

 

Easiest option:


Run the following and  t will guide the user through the steps.

sh UpdateManager.sh -c 


Other options: 

  1. sh UpdateManager.sh -u <SupportCenter_Plus_Home>\conf -c -option i -ppmPath <Patch file path including patch file name> -h <SupportCenter_Plus_Home> 
  2. To un-install a patch: sh UpdateManager.sh -u <SupportCenter_Plus_Home>\conf -c -option u -h<SupportCenter_Plus_Home> -version <Patch version>
  3. To view installed patch versions: sh UpdateManager.sh -u <SupportCenter_Plus_Home>\conf -c -option v -h <SupportCenter_Plus_Home>

    • Related Articles

    • Support Policy

      The following is the support policy of SupportCenter Plus Support will be provided only for the latest SupportCenter Plus builds (released within one year from the current date). We recommend you upgrade to the latest version to continue receiving ...

    • Custom Views

      You can use custom views to display requests based on certain criteria. Manage Custom Views Manage your views by providing a consolidated view of all your public and private views. To access Manage Views, Navigate to the request list view page. Go to ...

    • Backup Process

      Beginning with build 14000, SupportCenter Plus supports native backup and restore for databases. The backup files of builds 14000 or later do not support cross-compatibility between PostgreSQL(bundled with SupportCenter Plus) and Microsoft SQL ...

    • Android App

      SupportCenter Plus Android App SupportCenter Plus is now available for quick access in your Android mobile devices. You can tackle your tickets while on the go. The SupportCenter Plus Android App is intended to help you interact with the ...

    • Microsoft Teams Integration

      Set up SupportCenter Plus integration with Microsoft Teams to leverage the collaboration app from Microsoft as an additional channel for IT and enterprise support. This integration creates a SupportCenter Plus bot that enables users to view their ...