Uninstall SupportCenter Plus
1. Go to <SupportCenter_Plus_Home>/_uninst directory.
2. Execute uninstaller.bin as below:
Install SupportCenter Plus
In Windows Step 1: Download SupportCenter Plus setup file (.exe) for Windows from here. Step 2: Open the setup file. Step 3: Follow the steps in the setup wizard. Step 4: Click Finish In Linux Step 1: Download SupportCenter Plus setup file ...
Pass Through Authentication
You can enable single sign-on for SupportCenter Plus to directly authenticate support reps' login credentials. Thus the support reps need not log in again to access SupportCenter Plus. SupportCenter Plus Pass-through Authentication uses NTLMV2 which ...
Rolling back a failed upgrade
You can roll back SupportCenter Plus to the previous version when the latest upgrade fails. Sending files for Analysis Send us the following file(s) to analyze the issue before Rollback. 1. Log - Zip the complete log folder present under ...
Starting and shutting down the server
In Windows Starting the application To start the SupportCenter Plus: 1. Click Start>>Programs>>ManageEngine SupportCenter Plus>>SupportCenter Server to start the webserver. 2. Once the server is started and then the hosted URL is opened in the ...
Backup and Restore
In Windows Backup with Attachments 1. Click Start >>Programs >> ManageEngine SupportCenter Plus -> Backup Data. [OR] Backup from <product_home>\bin directory in the command prompt. Execute the ...