Uninstall SupportCenter Plus
1. Go to <SupportCenter_Plus_Home>/_uninst directory.
2. Execute uninstaller.bin as below:
Install SupportCenter Plus
In Windows Step 1: Download SupportCenter Plus setup file (.exe) for Windows from here. Step 2: Open the setup file. Step 3: Follow the steps in the setup wizard. Step 4: Click Finish In Linux Step 1: Download SupportCenter Plus setup file ...
Pass Through Authentication
You can enable single sign-on for SupportCenter Plus to directly authenticate support reps' login credentials. Thus the support reps need not log in again to access SupportCenter Plus. SupportCenter Plus Pass-through Authentication uses NTLMV2 which ...
Unavailable Report Columns
Unavailable Report Columns in the new SupportCenter Plus (version 11 or later) Accounts: Account Manager Account Manager Email Account Manager Mobile Account Manager Phone Topics Template Archived Requests: Account Manager Archived By Archived On ...
OAuth for Mail Server Configuration
Introduction OAuth is a standard authorization protocol that provides delegated access to a protected resource using web tokens instead of passwords. With OAuth, resource owners can configure separate permissions for each client requesting access ...
Rolling back a failed upgrade
You can roll back SupportCenter Plus to the previous version when the latest upgrade fails. Sending files for Analysis Send us the following file(s) to analyze the issue before Rollback. 1. Log - Zip the complete log folder present under ...