Backup and Restore

Backup and Restore

In Windows 

Backup with Attachments 

    1. Click Start >>Programs >> ManageEngine SupportCenter Plus -> Backup Data.
                                                        [OR]
    Backup from <product_home>\bin directory in the command prompt. Execute the backUpData.bat as shown below:

    \backUpData.bat
     

    2. A backup of the data and the file attachments that have been added to the application is created in <SupportCenter>\backup directory.

    3. The file name for the backup file is of the pattern BackUp_month_date_year_hr_min.data. An example of the backup file name: backup_supportcenter_11000_fullbackup_12_08_2020_15_22.data 

Backup without Attachments

    1. Open Command prompt and go to <SupportCenter Plus>\bin directory and execute backUpData.bat --trimmed command to start the database back up as shown below:

    C:\>cd <SupportCenter_Plus_Home>\bin\backUpData.bat --trimmed

    3. Once the back up is complete, a backup file with .data extension is placed in the Trimmed Backup folder under SupportCenter Plus Home directory.

    4. The backup file contains information such as, the Build number of SupportCenter Plus, and date and time when the back up was performed. Here is the format of the backup file.
    backup_ supportcenter_ [build number] _database_month _date _ year _ hour _minutes.

    For example, a trimmed backup taken in Version 11.0 of SupportCenter Plus looks like this, backup_supportcenter_11000_database_12_08_2020_15_22.data 

Restoring 

To restore:

    1. Click Start>>Programs>>ManageEngine SupportCenter Plus >> Restore Data.

                                                       [OR]
    Open command prompt and go to <SupportCenter>\bin directory. Execute the file restoreData.bat as shown below:
    C:\>cd <SupportCenter_Plus_Home>\bin\restoreData.bat
    2. In the Restore Data pop up, browse and select the backed up file and click OK.
    3. The existing data will be overwritten with the backed up data.
    ​4. Finally, click Close.
  1. The SupportCenter Plus server needs to be shut down before you restore the data.
  2. The backup file name has to be a .data file.
  3. Click Alt+Tab to view the Restoring Data pop up if not visible.

In Linux

Backup with Attachments 

    1. Go to <SupportCenter_Plus_Home>/bin directory from the command prompt.

    2. Execute the backUpData.sh file as given below:
    $ sh backUpData.sh
    The backup file is created in the <SupportCenter_Plus_Home>/backup directory.

    3. The file name for the back up file is of the pattern,  BackUp_monthdate_year_hr_min.data. An example of the back up file name:
    backup_supportcenter_11000_fullbackup_12_08_2020_15_22.data

Backup without Attachments

    1. Go to <SupportCenter_Plus_Home>bin directory and execute backUpData.sh --trimmed command to start the database back up.

    $ sh backUpData.sh --trimmed

    2. Once the back up is complete, a backup file with .data extension is placed in the Trimmed Backup folder under SupportCenter Plus Home directory.

    3. The backup file contains information such as, the Build number of SupportCenter Plus, and date and time when the back up was performed. Here is the format of the backup file.
    backup_ supportcenter_ [build number] _database_month _date _ year _ hour _minutes.
    For example, backup_supportcenter_11000_database_12_08_2020_15_22.data 

Restoring

 

To restore:

  • Go to <SupportCenter_Plus_Home>/bin directory and execute the file restoreData.sh at the command prompt as shown below:
    $ sh restoreData.sh <backup file name>

  1. The backup file name has to be the .data file from which you wish to restore the data.
  2. The SupportCenter Plus server needs to be shut down before you restore the data.

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