Starting and shutting down the server

Starting and shutting down the server

In Windows 


Starting the application 

To start the SupportCenter Plus:

    1. Click Start > Services.msc and search for ManageEngine SupportCenter Plus.

    2. Right click on the service and select Start.
    3. Alternatively, go to Programs > ManageEngine SupportCenter Plus > SupportCenter Server to start the webserver.

    3. Once the server is started and then the hosted URL is opened in the default web browser.

    4. If the web client is not launched automatically, then click Start > Programs > ManageEngine SupportCenter Plus > SupportCenter Web Client to start the web client.  

To start SupportCenter Plus using the command prompt: 

    1. Click Start > Run > cmd to go to the command prompt.

    2. Go to the bin directory on entering the command
      C:\>cd <SupportCenter_Plus_Home>\bin

    3. Execute run.bat file to start the server.

    4. The application will start running from the default port number 8080. If it is already in use, you will be prompted to enter another port number.

    5. The web client will open in the default web browser.

Shutdown the Server

To shutdown the SupportCenter Plus: 

  • Go to Start > services.msc and search for ManageEngine SupportCenter Plus. Right click on the service and choose Stop.

    [OR]

  • Click Start > Programs > ManageEngine SupportCenter Plus > Shutdown SupportCenter. A confirmation message appears. Click OK to proceed with the shutdown.

To shutdown SupportCenter Plus using the command prompt:

    1. Click Start > Run > cmd to go to the command prompt.

    2. Click Ctrl+c to stop the server.

    3. Enter 'y' to specify terminate the operation.  

In Linux

Starting the application

 

To manually start the SupportCenter Plus application:

    1. Go to <SupportCenter_Plus_Home>/bin directory and execute the run.sh file as given below:

      $ sh run.sh

    2. The application will start running from the default port number 8080. If it is already in use, you will be prompted to enter another port number.

    3. The web client will open in your default web browser.  

Shutdown the application

 

To shutdown the SupportCenter Plus application, execute shutdown.sh file from the bin directory as below:

 

sh shutdown.sh -S

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