Portals are used to manage your business verticals independently. By default, the application is configured with only one portal. To add a new portal: 1. Click Global Settings and then click Add Portal. 2. Now, provide details such as Portal Name, ...
Editions and Licensing
SupportCenter Plus is available in three different editions, namely, Standard Professional, and Enterprise. The Standard edition is available as free to use for up to five support reps. All editions are available for a 30-day trial and a valid ...
Upgrading and Installing Patches
Warning: Upgrading the application or installing patches requires shutting down the server. We strongly recommend using a test environment to try upgrade patches, hotfixes, major releases, and beta service packs before applying them to the ...
Creating a Test Environment
You can use a test environment to try newer versions or beta service packs before applying the patches or service packs to the application on the production server. We strongly recommend using test environments for any hotfixes, major releases, or ...
Request List View
You can access the request list view by clicking Requests in the header pane. In the request list view, you can: View requests using filters Create custom filters for requests Open the details page of a request View tasks and requests in the same ...