The minimum system requirements for SupportCenter Plus:
Inbound Requests Per Day
Hard Disk Type
10x - Less than 100
1.7GHz to 2.4GHz
10MB to 12MB Cache
4 cores to 8 cores
or Any entry-level server-grade processor
E.g: Intel Xeon Scalable - Bronze/Silver,Intel Xeon E Family
RHEL 8 or above
Ubuntu 14.0 or above
Cent OS 8 (SE)
100x - Upto 1000
2TB - SSD
2.4GHz to 3.0GHz
12MB to 20MB Cache
6 cores to 8 cores
or equivalent technology
E.g: Intel Xeon E Family
1000x- More than 1000
2TB#/3TB* - SSD
3.0GHz to 4.5GHz
12MB to 30 MB Cache
10 cores to 20 cores
or equivalent technology
E.g: Intel Xeon Scalable Gold/Platinum
* - When bundled PostgreSQL is configured as a database
# - More size required if request description/conversations and attachments etc are prone to be more, given business usage.
Non-GUI Windows machines (or Server Core installation) are not supported.
If your SupportCenter Plus runs on an MSSQL setup, then make sure to host the database server in a separate machine under the same network as the application server. The DB server machine configuration solely depends on the no of databases configured and the usage. Please consult with your DBA or Microsoft MSSQL support for system requirements.
Supported MSSQL Versions: 2012, 2014, 2016, 2017, and 2019.
Any antivirus or firewall running on the same system as SupportCenter Plus can prevent the application from running. We recommend you to add SupportCenter Plus directories to the exempt list of the antivirus or firewall.
The self-service portal is a unified support portal for all products and services offered by the organization. It allows you to raise and track requests, find solutions, view announcements, chat with support reps, etc. Only registered contacts with ...
Customer portal is an open-access interface for both registered and unregistered contacts. It can be either a unified-portal for all service and product offerings or an exclusive portal for specific products or services. Accessing the Customer ...
SAML Authentication Security Assertion Markup Language(SAML) brings an easier alternative to conventional sign-in methods already available for online services. Users will no longer have to provide passwords specific to each service they access. ...
Fail Over Service
The availability of the application is an important factor for the smooth running of the help desk service. Unexpected hardware or software failure leads to non-availability and affects the business. SupportCenter Plus provides Fail Over Service ...
Account- Additional Fields
Based on your requirements, the default account record can be customized using different types of additional fields. This is useful to capture additional information about your customer. To configure additional fields: 1. Go to Admin>>Account ...