System Requirements

System Requirements

The minimum system requirements for SupportCenter Plus:  

Inbound Requests Per Day

Hard Disk Type

RAM

Processor

OS

10x - Less than 100

500GB SDD

16GB

1.7GHz to 2.4GHz
10MB to 12MB Cache
4 cores to 8 cores
or Any entry-level server-grade processor

E.g: Intel Xeon Scalable - Bronze/Silver,Intel Xeon E Family




Windows Server

2012-2019

Linux
RHEL 8 or above
Ubuntu 14.0 or above

Cent OS 8 (SE)

100x - Upto 1000

2TB - SDD

16GB/32GB*

2.4GHz to 3.0GHz

12MB to 20MB Cache
6 cores to 8 cores
or equivalent technology
E.g: Intel Xeon E Family

1000x- More than 1000

2TB#/3TB* - SDD

16GB/32GB*

3.0GHz to 4.5GHz
12MB to 30 MB Cache
10 cores to 20 cores
or equivalent technology
E.g: Intel Xeon Scalable Gold/Platinum

 

* - When bundled PostgreSQL is configured as a database

# - More size required if request description/conversations and attachments etc are prone to be more, given business usage.


Supported Browsers: 

  • Firefox

  • Google Chrome

  • IE Edge

Non-GUI Windows machines (or Server Core installation) are not supported.
Additional Requirements:

MSSQL

If your SupportCenter Plus runs on an MSSQL setup, then make sure to host the database server in a separate machine under the same network as the application server. The DB server machine configuration solely depends on the no of databases configured and the usage. Please consult with your DBA or Microsoft MSSQL support for system requirements.

Supported MSSQL Versions: 2012, 2014, 2016, 2017, and 2019. 

Antivirus Exception

Any antivirus or firewall running on the system as SupportCenter Plus can prevent the application from running. We recommend you to add SupportCenter Plus directories to the exempt list of the antivirus or firewall.

    • Related Articles

    • Fail Over Service

      The availability of the application is an important factor for the smooth running of the help desk service. Unexpected hardware or software failure leads to non-availability and affects the business. SupportCenter Plus provides Fail Over Service ...

    • Header Quick Links

      Introduction Header quick links is a set of actions that are grouped into a horizontal bar below the header pane for quick and easy access.      The following quick link options are available. Quick Create New Request/Request Catalog Quick Actions ...

    • Computer Telephony Integration

      Computer Telephony Integration (CTI) allows you to extend the SupportCenter Plus functionality to support telephone calls within the application.  This is an application-wide configuration.   To configure CTI:  1. Go to Admin>>Integrations>>Telephony ...

    • Request Mode

      SupportCenter Plus offers multiple modes to raise requests. Based on the requirements, you can add custom modes for classification purposes. For example, if you have a web form in mobile app and website and you want them to be classified separately ...

    • User- Additional Fields

      Based on your requirements, the default user record can be customized using different types of additional fields. This is useful to capture user-related additional information. To configure additional fields:  1. Go to Admin>>Users>>User-Additional ...