Accounts are used to manage all customer information in a single place. The Accounts module lets you manage both transactional including business details, associated contacts, requests, tasks etc, and non-transactional information including sales, products, contracts, and billing.
Follow the links below to learn more.
- Add account
- Add sub-account
- Manage account requests
- Copy accounts
- Deactivate accounts
- Importing accounts
- Manage Accounts
- Manage Sub-accounts
ManageEngine SupportCenter Plus is a web-based, customer support software application that helps businesses track, manage, and resolve customer issues quickly and effectively. SupportCenter Plus offers request management, solution management, account ...
Contacts - Introduction
In SupportCenter Plus, the individual customers are called contacts. Contacts can be associated with accounts. The Contacts module allows you to manage all contacts across accounts within the portal. You can also manage contacts associated with an ...
SupportCenter Plus offers various channels for contacts to raise requests or interact with support reps. Email Channel: Contacts can raise requests by sending an email. To learn more, click here. Customer Portal: An open-access portal that allows ...
The self-service portal is a unified support portal for all products and services offered by the organization. It allows you to raise and track requests, find solutions, view announcements, chat with support reps, etc. Only registered contacts with ...
Customer portal is an open-access interface for both registered and unregistered contacts. It can be either a unified-portal for all service and product offerings or an exclusive portal for specific products or services. Accessing the Customer ...