Reports
Read-Only User
Read-Only User has exclusive permissions to read information in the database, modify select data, and execute secure query reports to improve the security level of the application. You can check the security level of the application under Global ...
Survey Reports (User Survey)
You can view reports for an individual request survey or multiple surveys. To view aggregate results of surveys, Go to Admin>>User Survey>>Survey Reports. Select from the following filters and click Apply Filter. Survey's publishing period Survey ...
Exporting Report
Exporting Report as PDF, HTML, XLS, XLSX, OR CSV You can export reports in various file formats such as HTML, PDF, XLS, XLSX, CSV, DOC, DOCX, or XML. To export a report, Generate the report. To know more about generating reports click here. Go to the ...
Report Settings
To update custom request settings, Click Reports in the application header. Click Custom Settings. The report settings dialog box pops up. If you wish to customize the Tabular column size, specify the size of the small text, large text, number size ...
Scheduled Reports
To generate a Scheduled Report, Click Reports>>New Schedule Report. This opens Schedule report settings page. To generate report once, Click Generate Once radio button. Specify the Date and Time on which the report has to be generated using the combo ...
Query Reports
SupportCenter Plus enables users to generate query reports to fetch information from the database. To create a query report, Go Reports. This opens the All Reports page. Click New Query Report. This opens the Query Editor page. Select the Table ...
Custom Reports
SupportCenter Plus enables you to create reports that suit your business needs. To create a custom report, Go to Reports and click New Custom Report. Choose the request type. You can create Tabular Reports and Matrix Reports. Choose the module for ...
Pre-defined Reports
SupportCenter Plus provides you with pre-defined reports that can be classified as Accounts, Request, and Request Timespent reports. Support Reps with administrator privilege and complete access permission over Reports module can edit these ...
Generating Reports
Reports help you have a detailed overview of the organization's work done in a specified duration. In SupportCenter Plus, you can generate a report in two ways: Using a pre-defined report Configuring a custom report Using Pre-defined Reports To view ...