Reports help you have a detailed overview of the organization's work done in a specified duration. In SupportCenter Plus, you can generate a report in two ways:
Using a pre-defined report
Configuring a custom report
Using Pre-defined Reports
To view a pre-defined report, click the required report under the reports tab. The report will be generated on the same window.
Configuring a New Report
Apart from the pre-defined reports, you can generate the following type of reports:
Custom Report - Generate a report based on parameters and filters of your choice. Learn how to do this here.
Query Report - Generate a report that fetches the specified query from the database. Learn how to do this here.
Scheduled Report - Generate reports on a scheduled basis. Learn how to do this here.