Generating Reports

Generating Reports

Reports help you have a detailed overview of the organization's work done in a specified duration. In SupportCenter Plus, you can generate a report in two ways:

  • Using a pre-defined report

  • Configuring a custom report

Using Pre-defined Reports

To view a pre-defined report, click the required report under the reports tab. The report will be generated on the same window.


Configuring a New Report

Apart from the pre-defined reports, you can generate the following type of reports:

  • Custom Report - Generate a report based on parameters and filters of your choice. Learn how to do this here.

  • Query Report - Generate a report that fetches the specified query from the database. Learn how to do this here.

  • Scheduled Report - Generate reports on a scheduled basis. Learn how to do this here.

    • Related Articles

    • Scheduled Reports

      To generate a Scheduled Report, Click Reports>>New Schedule Report. This opens Schedule report settings page. To generate report once, Click Generate Once radio button. Specify the Date and Time on which the report has to be generated using the combo ...
    • Query Reports

      SupportCenter Plus enables users to generate query reports to fetch information from the database. To create a query report, Go Reports. This opens the All Reports page. Click New Query Report. This opens the Query Editor page. Select the Table ...
    • Custom Reports

      SupportCenter Plus enables you to create reports that suit your business needs. To create a custom report, Go to Reports and click New Custom Report. Choose the request type. You can create Tabular Reports and Matrix Reports. Choose the module for ...
    • Pre-defined Reports

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    • Survey Reports (User Survey)

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