Generating Reports

Generating Reports

Reports help you have a detailed overview of the organization's work done in a specified duration. In SupportCenter Plus, you can generate a report in two ways:

  • Using a pre-defined report

  • Configuring a custom report

Using Pre-defined Reports

To view a pre-defined report, click the required report under the reports tab. The report will be generated on the same window.

 

Configuring a New Report

Apart from the pre-defined reports, you can generate the following type of reports:

  • Custom Report - Generate a report based on parameters and filters of your choice. Learn how to do this here.

  • Query Report - Generate a report that fetches the specified query from the database. Learn how to do this here.

  • Scheduled Report - Generate reports on a scheduled basis. Learn how to do this here.

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    • Scheduled Reports

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    • Query Reports

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    • Custom Reports

      SupportCenter Plus enables you to create reports that suit your business needs. To create a custom report, Go to Reports and click New Custom Report. Choose the request type. You can create Tabular Reports and Matrix Reports. Choose the module for ...

    • Pre-defined Reports

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    • Survey Reports (User Survey)

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