You can view reports for an individual request survey or multiple surveys. To view aggregate results of surveys,

• Go to Admin>>User Survey>>Survey Reports.

• Select from the following filters and click Apply Filter.

• Survey's publishing period

• Survey type

• Survey name

• Support group

• Support rep

• Satisfaction level and response summary of the selected survey(s) will be represented in pie graphs. User-based reports for the filtered surveys will be displayed as well.

• The various elements of a survey report are explained as follows:

• Satisfaction Level: This refers to the average scores of individual surveys.

• Response Summary: Summary of completed, partially done, and skipped surveys.

• User-based Report: Displays individual surveys submitted by contacts. You can also filter them based on the above two factors.

To View a Specific Survey Report

• Go to Admin >> User Survey >> Survey Settings.

• Select a survey and click Reports.

To View the Survey Report for a Request

• Go to Admin >> Requests.

• Select a request and click Actions >> View Survey Result.