Survey Reports (User Survey)
You can view reports for an individual request survey or multiple surveys. To view aggregate results of surveys,
Go to Admin>>User Survey>>Survey Reports.
Select from the following filters and click Apply Filter.
Satisfaction level and response summary of the selected survey(s) will be represented in pie graphs. User-based reports for the filtered surveys will be displayed as well.
The various elements of a survey report are explained as follows:
Satisfaction Level: This refers to the average scores of individual surveys.
Response Summary: Summary of completed, partially done, and skipped surveys.
User-based Report: Displays individual surveys submitted by contacts. You can also filter them based on the above two factors.
To View a Specific Survey Report
To View the Survey Report for a Request
Based on your requirements, you can create multiple surveys either to receive feedback on resolved requests or to conduct a general survey. To configure a survey: 1. Go to Admin>>User Surveys>>Survey Configuration. 2. Choose the survey type by ...
SupportCenter Plus provides you with pre-defined reports that can be classified as Accounts, Request, and Request Timespent reports. Support Reps with administrator privilege and complete access permission over Reports module can edit these ...
You can define rules to prevent the application from sending surveys to contacts based on request properties (fields). This is a portal-specific configuration. To define an exclusion rule: 1. Go to Admin>>User Survey>>Survey Exclusion. 2. Enable ...
SupportCenter Plus enables users to generate query reports to fetch information from the database. To create a query report, Go Reports. This opens the All Reports page. Click New Query Report. This opens the Query Editor page. Select the Table ...
Survey Emails: Customizations and Translations
Based on your requirements, you can customize the email message or add translations. Customization To configure a survey email: 1. Go to Admin>>User Survey>>Survey Email Configuration. 2. Select the survey type of your choice. 3. Customize the ...