Survey Reports (User Survey)
You can view reports for an individual request survey or multiple surveys. To view aggregate results of surveys,
Go to Admin>>User Survey>>Survey Reports.
Select from the following filters and click Apply Filter.
Satisfaction level and response summary of the selected survey(s) will be represented in pie graphs. User-based reports for the filtered surveys will be displayed as well.
The various elements of a survey report are explained as follows:
Satisfaction Level: This refers to the average scores of individual surveys.
Response Summary: Summary of completed, partially done, and skipped surveys.
User-based Report: Displays individual surveys submitted by contacts. You can also filter them based on the above two factors.
To View a Specific Survey Report
To View the Survey Report for a Request
Based on your requirements, you can create multiple surveys either to receive feedback on resolved requests or to conduct a general survey. To configure a survey: 1. Go to Admin>>User Surveys>>Survey Configuration. 2. Choose the survey type by ...
You can define rules to prevent the application from sending surveys to contacts based on request properties (fields). This is a portal-specific configuration. To define an exclusion rule: 1. Go to Admin>>User Survey>>Survey Exclusion. 2. Enable ...
SupportCenter Plus enables users to generate query reports to fetch information from the database. To create a query report, Go Reports. This opens the All Reports page. Click New Query Report. This opens the Query Editor page. Select the Table ...
Survey Emails: Customizations and Translations
Based on your requirements, you can customize the email message or add translations. Customization To configure a survey email: 1. Go to Admin>>User Survey>>Survey Email Configuration. 2. Select the survey type of your choice. 3. Customize the ...
SupportCenter Plus provides you with pre-defined reports that can be classified as Accounts, Request, and Request Timespent reports. Support Reps with administrator privilege and complete access permission over Reports module can edit these ...