Report Settings

Report Settings

To update custom request settings,

  • Click Reports in the application header.

  • Click Custom Settings. The report settings dialog box pops up.

  • If you wish to customize the Tabular column size, specify the size of the small text, large text, number size and date and time text.

  • If you wish to customize the Matrix column size, specify the size of the cell width and cell height.

  • To disable the links in reports enable the check box beside Disable links in report under General Settings block. To view one Group per page, enable the check box beside the same.

  • For empty values, enter the value to be shown in the report, such as Not Assigned, Null and so on.

  • Enable the checkbox beside Include Shared Request to include shared requests.

  • After modifying the details, click Update.



 


    • Related Articles

    • Performance Settings

      Performance settings allow you to configure various settings to improve the performance and stability of the application. You can configure Database related settings under General tab and report related settings under Reports tab. General Settings In ...

    • Chat Settings

      You can configure various chat-related settings under Admin>>Apps & Add-ons>>Chat Settings. You the toggle button to enable/disable the chat for both contacts and support reps. Contact-specific settings You can configure the following ...

    • Troubleshooting Mail Server Settings

      Troubleshooting Mail fetching problems After you configure the mail server, test the settings by fetching a sample mail. To do so, click the Fetch a sample mail button. If the settings are configured right and the connection is successful, the oldest ...

    • attachment-settings

      Attachment Settings Attachment settings allow you to manage the files that users add as attachments in various modules. Role Required: SDAdmin. Go to Admin > General Settings > Attachment Settings and configure the fields as explained below: Fields ...

    • Proxy Settings

      You can configure a proxy server to add an extra layer of protection to the server that runs SupportCenter Plus.  This is an application-wide configuration. To configure a proxy server:  1. Go to Admin>>General Settings>>Proxy Settings (if only one ...