SupportCenter Plus provides a common login page for all users. A valid login credential is required to access the application. After a successful login, the user will be directed to the help desk or self-service portal depending on the role. Users with any help desk role will be directed to help desk and contacts will be directed to the self-service portal.
To log in with OTP:
1. Enter email-id/ mobile number and then click Get OTP.
2. Provide the received OTP and click Login.
To know more about configuring OTP login, click here.
The header pane provides a tabbed interface to access home page, dashboard, various modules, reports, and community.
Below the header pane, a horizontal bar of quick-links for various actions is also available.
Home page serves as the landing page after successful login. To know more, click here.
Dashboard provides quick-insights in to various help desk activities. To know more, click here.
A search tool to find all types of records across the application. To know more, click here.
A resource center that provides information, support, tools etc.
A collection of settings that affect the whole application. When multiple portals are configured, admin configurations that affect the whole application are moved to Global Settings.
A set of user configurable options such as password, time, language etc. To know more, click here.
A set of actions that are grouped into a horizontal bar below the header pane for quick-access. To know more, click here.
The header pane provides a tabbed interface to access the home page, request, and solution modules.
Below the header pane, a horizontal bar of quick-links for various actions is also available. To know about quick-links, click here.
To customize the self-service portal, click here. (Admin role required)
A typical customer portal: