Global Search
The global search in the header pane allows you to search different types of records using various parameters. Depending on the current page, the global search changes the input record type. For example, if the current page is the request list view, then the global search is automatically set to search requests based on a specific parameter.
The available types of records and their parameters are as follows.
Record Type | Search Parameters |
Requests | Default Search: To search all request fields. Notes: To search only notes across requests Time Entry: To search only time entry fields across requests Resolution: To search resolution fields across requests Request ID: To search only requests ids. Tag: To search only tags added to requests |
Archived Requests | Default Search: To search all request fields. Request ID: To search only requests ids. |
Solutions | Not Applicable |
System Log | Not Applicable |
Users | Not Applicable |
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