Solutions

You can browse through the available solutions before reporting an issue, thus resolving known issues by yourself.

 

Click Solutions in the application header. The list view of all available solutions will be displayed along with details such as ID, title, topic, etc.

 

You can search for solutions with keywords, titles, topics, and descriptions or perform an advanced column-specific search by clicking .

 

• Related Articles

• Solutions

  Before raising a ticket, you can look for existing solutions for your issues and queries.    Searching Solutions    To search for a solution, query the search box using the relevant keywords. A list of solutions will be displayed based on the ...

• Search Solutions

  From the request, you can search for solutions that might help you solve the issue described in the request.   To search for a solution, Click Requests in the header pane. This opens the request list view page. Click the request Title for which you ...

• Import Solutions

  Import solutions from XLS, XLSX, and CSV files into SupportCenter Plus. Role Required: SDAdmins Importing Solutions Go to Solutions. Click the New Solutions menu and select Import Solutions. The process of importing solutions is explained in 3 ...

• Custom Views for Solutions

  Custom Views You can use custom views to create your own customized page to display the solutions based on specific criteria. This helps you sort and view solutions of your priority and requirement. Custom views tabulate All Solutions, by default. ...

• View, edit, delete, and other solution-related actions

  Solutions list view Solution list view page displays the list of all solutions. Click the Solutions tab to view the solutions list view page. You can view the solutions with different status levels using filters. Click All Solutions to display the ...