You can browse through the available solutions before reporting an issue, thus resolving known issues by yourself.
Click Solutions in the application header. The list view of all available solutions will be displayed along with details such as ID, title, topic, etc.
You can search for solutions with keywords, titles, topics, and descriptions or perform an advanced column-specific search by clicking .
Before raising a ticket, you can look for existing solutions for your issues and queries. Searching Solutions To search for a solution, query the search box using the relevant keywords. A list of solutions will be displayed based on the ...
From the request, you can search for solutions that might help you solve the issue described in the request. To search for a solution, Click Requests in the header pane. This opens the request list view page. Click the request Title for which you ...
SupportCenter Plus allows you to import solutions in bulk from an XLS file. To import solutions, 1. Click Solutions. 2. Select Import Solution from the Actions drop-down menu. 3. In the import wizard, click Choose File, select the XLS file and ...
Customer portal is an open-access interface for both registered and unregistered contacts. It can be either a unified-portal for all service and product offerings or an exclusive portal for specific products or services. Accessing the Customer ...
The home page is where you land upon successful login, if the organization maintains a single portal. If there are multiple portals, then you will land at the portal selection page. Choose the preferred portal and you will be directed to the home ...