Import Solutions

Import Solutions

Import solutions from XLS, XLSX, and CSV files into SupportCenter Plus.

Role Required: SDAdmins 

Importing Solutions   

  1. Go to Solutions.
  2. Click the New Solutions menu and select Import Solutions.
The process of importing solutions is explained in 3 stages.

Stage 1: Select a File
  1. Select the format of the file from the File format drop-down. By default, XLS is displayed.
  2. Choose how you want to import a file; add and update records, delete existing records and add new ones, or ignore duplicate records.
  3. Click Choose File to select the file to be imported.
  4. Select Sheet Name from the drop-down. This field is not applicable for CSV files.
  5. Click Next.

Stage 2: Map Fields
  1. The mapping page displays all the fields present in the file.
  2. Choose a date and time format from the drop-down. The format should be the same as in the import file.
  3. The fields will be mapped automatically if the field names in the solutions and import file are the same. Manually map the fields that are not the same as the field names in the import file.
  4. Select a default value for Topic and select default values for other fields if required.
  5. Click Import.

Stage 3: Import Status

  1. View the summary of the total records in the import, imported records, and failed records.
  2. Click Download Import Results to view the success/failed records.


Import History  

Click Import History on the Import Wizard to view the list of all imports and download the import results.


Fields that can be Imported   

  1. Title
  2. Topic
  3. Content
  4. Solution Owner
  5. Created By
  6. Last Updated By
  7. Status
  8. User Groups
  9. Created On
  10. Last Updated On
  11. Publish in Portal
  12. Keywords

    • Related Articles

    • Solutions

      Before raising a ticket, you can look for existing solutions for your issues and queries.    Searching Solutions    To search for a solution, query the search box using the relevant keywords. A list of solutions will be displayed based on the ...
    • Solutions

      You can browse through the available solutions before reporting an issue, thus resolving known issues by yourself.   Click Solutions in the application header. The list view of all available solutions will be displayed along with details such as ID, ...
    • Search Solutions

      From the request, you can search for solutions that might help you solve the issue described in the request.   To search for a solution, Click Requests in the header pane. This opens the request list view page. Click the request Title for which you ...
    • Custom Views for Solutions

      Custom Views You can use custom views to create your own customized page to display the solutions based on specific criteria. This helps you sort and view solutions of your priority and requirement. Custom views tabulate All Solutions, by default. ...
    • Import products

      SupportCenter Plus allows you to bulk import products from a CSV file. To import products:  1. Click the Products tab and then click Import Products from CSV button. 2. In the import wizard that appears, click Choose File, select the CSV file and ...