Importing Solutions

Importing Solutions

SupportCenter Plus allows you to import solutions in bulk from an XLS file.

 

To import solutions: 

    1. Click Solutions.

    2. Select Import Solution from the Actions drop-down menu.

    3. In the import wizard, click Choose File, select the XLS file and then click Next.

    4. Now, map the solution fields with the respective column names in the XLS file and click Import.

    5. Finally, review the import status and make changes if necessary and click Import.

  1. Attachments are not supported when importing solutions from an XLS file.
  2. You can configure the action to be taken when solutions reach the review date by selecting Solution Settings under Actions button in the solution list view. The available options are Move to unapproved, Mark as Expired, and Leave the solution unchanged.


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