View, edit, delete, and other solution-related actions

View, edit, delete, and other solution-related actions

You can perform various solution-related actions from the solution list viewTo access it, click the Solutions tab. 
  • The solution list view lists all solutions. To view the details of a particular solution, go to the solution details page by clicking the respective solution title.

  • To edit a solution, click the title of the desired solution and then click the edit icon. Make necessary changes and click Save or click Save and Approve to approve changes immediately.

  • To delete solutions, select the solutions(s) you want to delete and then select Delete from the Actions drop-down menu. You can also choose Delete from the Actions drop-down menu in the solutions details page.

  • To forward a solution via email, click the title of the desired solution and then click Forward. Select email ids and customize subject and message as required and then click Send.

  • To mark a solution as expired, select Mark as Expired from the Actions drop-down menu from the respective solution details page.

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