Search Solutions

From the request, you can search for solutions that might help you solve the issue described in the request.

To search for a solution,

Click Requests in the header pane. This opens the request list view page.
Click the request Title for which you need to look up the solution.
In the View Request page, click Resolution>>Solutions. Alternatively, you can also click Actions>>Search Solutions.

You can find solutions suggested based on the keywords from the request subject and description.

You can also manually search for a solution using the search box. Provide a search string in the search box and press Enter. The solutions that match the search string are displayed.