Search Solutions

Search Solutions

From the request, you can search for solutions that might help you solve the issue described in the request.


To search for a solution,

  • Click Requests in the header pane. This opens the request list view page.

  • Click the request Title for which you need to look up the solution.

  • In the View Request page, click Resolution>>Solutions. Alternatively, you can also click Actions>>Search Solutions.

  • You can find solutions suggested based on the keywords from the request subject and description.

You can also manually search for a solution using the search box. Provide a search string in the search box and press Enter. The solutions that match the search string are displayed.

    • Related Articles

    • Global Search

      The global search in the header pane allows you to search different types of records using various parameters. Depending on the current page, the global search changes the input record type. For example, if the current page is the request list view, ...
    • Importing Solutions

      SupportCenter Plus allows you to import solutions in bulk from an XLS file.   To import solutions:  1. Click Solutions. 2. Select Import Solution from the Actions drop-down menu. 3. In the import wizard, click Choose File, select the XLS file and ...
    • Accessing the Records

      List View This is the default way to access records including requests, tasks, solutions, accounts, contracts, bills, contacts, and products. In this view, all records of similar types are listed in a table format.   List view allows you to search ...
    • Creating a Solution

      To create a new solution:  1. Go to the Solutions tab and then click New. 2. Now, provide the necessary details as required. The default solution fields are as follows. Field Description Title To give solution a title. This is a mandatory field. ...
    • Customer Portal Settings

      To set up a customer portal:  1. Go to Admin>>Users>>Customer Portal Settings (if only one portal is configured) or go to Global Settings>> Customer Portal Settings (if multiple portals are configured). 2. Click New portal and then provide portal ...