Search Solutions

Search Solutions

From the request, you can search for solutions that might help you solve the issue described in the request.

 

To search for a solution,

  • Click Requests in the header pane. This opens the request list view page.

  • Click the request Title for which you need to look up the solution.

  • In the View Request page, click Resolution>>Solutions. Alternatively, you can also click Actions>>Search Solutions.

  • You can find solutions suggested based on the keywords from the request subject and description.

You can also manually search for a solution using the search box. Provide a search string in the search box and press Enter. The solutions that match the search string are displayed.

    • Related Articles

    • Solutions

      Before raising a ticket, you can look for existing solutions for your issues and queries.    Searching Solutions    To search for a solution, query the search box using the relevant keywords. A list of solutions will be displayed based on the ...

    • Solutions

      You can browse through the available solutions before reporting an issue, thus resolving known issues by yourself.   Click Solutions in the application header. The list view of all available solutions will be displayed along with details such as ID, ...

    • Global Search

      The global search in the header pane allows you to search different types of records using various parameters. Depending on the current page, the global search changes the input record type. For example, if the current page is the request list view, ...

    • Search Requests

      The search feature in SupportCenter Plus allows you to find all request-related information easily and accurately. Global Search Global search will be applied only when Lucene is enabled. Click the Search icon in the header and select Requests, as ...

    • Import Solutions

      SupportCenter Plus allows you to import solutions in bulk from an XLS file.   To import solutions,  1. Click Solutions. 2. Select Import Solution from the Actions drop-down menu. 3. In the import wizard, click Choose File, select the XLS file and ...