Search Solutions

Search Solutions

From the request, you can search for solutions that might help you solve the issue described in the request.

 

To search for a solution,

  • Click Requests in the header pane. This opens the request list view page.

  • Click the request Title for which you need to look up the solution.

  • In the View Request page, click Resolution>>Solutions. Alternatively, you can also click Actions>>Search Solutions.

  • You can find solutions suggested based on the keywords from the request subject and description.

You can also manually search for a solution using the search box. Provide a search string in the search box and press Enter. The solutions that match the search string are displayed.

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