Solutions

Before raising a ticket, you can look for existing solutions for your issues and queries.

 

 Searching Solutions 

 

To search for a solution, query the search box using the relevant keywords. A list of solutions will be displayed based on the keywords.

 

Typical Search:

 

 

 Browse Solutions 

 

You can browse through all solutions based on topics by clicking Browse Solutions on the Home Page.

 

Here, on the left-pane a topic-tree is displayed based on which the solutions are organized. You can click the preferred topic and the list of solutions under it will be displayed on the right-pane.

 

 

To view details, click the solution title.

 

 

Apart from these methods, you can also view popular and recently added solutions from the respective sections on the Home Page.

 

The availability of popular and recent solutions is subject to the organization's policy.

 

 

Typical Popular Solutions block:

 

Typical Recent Solutions block:

 

• Related Articles

• Solutions

  You can browse through the available solutions before reporting an issue, thus resolving known issues by yourself.   Click Solutions in the application header. The list view of all available solutions will be displayed along with details such as ID, ...

• Search Solutions

  From the request, you can search for solutions that might help you solve the issue described in the request.   To search for a solution, Click Requests in the header pane. This opens the request list view page. Click the request Title for which you ...

• Import Solutions

  SupportCenter Plus allows you to import solutions in bulk from an XLS file.   To import solutions,  1. Click Solutions. 2. Select Import Solution from the Actions drop-down menu. 3. In the import wizard, click Choose File, select the XLS file and ...

• Introduction

  Customer portal is an open-access interface for both registered and unregistered contacts. It can be either a unified-portal for all service and product offerings or an exclusive portal for specific products or services.  Accessing the Customer ...

• View, edit, delete, and other solution-related actions

  Solutions list view Solution list view page displays the list of all solutions. Click the Solutions tab to view the solutions list view page. You can view the solutions with different status levels using filters. Click All Solutions to display the ...