Contracts and Billing - Introduction
You can create billing contracts based on flexible support plans and charge your customers accordingly. Contracts are managed under Contracts module. You can also manage contacts from the accounts details page.
You can manage contract bills and billable time entries of support reps under Billing module.
Follow the links below to learn more.
- Add contract
- Manage contracts
- Top up, renew, or terminate contracts
- Generate bills
- Manage bills
- Regenerate bills
- Mark as main bill
- Manage Time Entries
ManageEngine SupportCenter Plus is a comprehensive customer support software application that helps businesses track, manage, and resolve customer issues quickly and effectively. SupportCenter Plus offers request management, solution management, ...
Accounts - Introduction
Accounts are used to manage all customer information in a single place. The Accounts module lets you manage both transactional including business details, associated contacts, requests, tasks etc, and non-transactional information including sales, ...
Resolving a request may involve additional work such as splitting the request into smaller activities, establishing dependencies, collaborating with other support reps, etc. Some of the extended functionalities are: Notes Attachments Tasks Reminders ...
You can create and maintain a knowledge base of articles for both support reps and contacts. Follow the links below to learn more. Creating Solution Creating Topics and Topic Groups Solution Approval Manage Solutions
View, edit, or print contracts
You can perform various contract-related actions from the contract list view. To access it, click the Contracts tab on the header pane. To view the details of a particular contract, click the desired contract name. To edit a contract, click the ...