Contracts and Billing - Introduction

Contracts and Billing - Introduction

You can create billing contracts based on flexible support plans and charge your customers accordingly. Contracts are managed under Contracts module. You can also manage contacts from the accounts details page. 

You can manage contract bills and billable time entries of support reps under Billing module.

Follow the links below to learn more.
  1. Add contract
  2. Manage contracts
  3. Top up, renew, or terminate contracts
  4. Generate bills
  5. Manage bills
  6. Regenerate bills 
  7. Mark as main bill
  8. Manage Time Entries


    • Related Articles

    • Introduction

      ManageEngine SupportCenter Plus is a web-based, customer support software application that helps businesses track, manage, and resolve customer issues quickly and effectively. SupportCenter Plus offers request management, solution management, account ...
    • Accounts - Introduction

      Accounts are used to manage all customer information in a single place. The Accounts module lets you manage both transactional including business details, associated contacts, requests, tasks etc, and non-transactional information including sales, ...
    • Introduction

      The self-service portal is a unified support portal for all products and services offered by the organization. It allows you to raise and track requests, find solutions, view announcements, chat with support reps, etc. Only registered contacts with ...
    • Introduction

      SupportCenter Plus offers various channels for contacts to raise requests or interact with support reps. Email Channel: Contacts can raise requests by sending an email. To learn more, click here.   Customer Portal: An open-access portal that allows ...
    • Introduction

      Customer portal is an open-access interface for both registered and unregistered contacts. It can be either a unified-portal for all service and product offerings or an exclusive portal for specific products or services.  Accessing the Customer ...