SupportCenter Plus allows you to define bill rule to charge requests based on configured criteria. To define a bill rule: 1. Go to Admin>>Billing>>Bill Rule. 2. Click Add New Bill Rule to go to the relevant form. 3. Now, provide a relevant name ...
The home page is where you land upon successful login, if the organization maintains a single portal. If there are multiple portals, then you will land at the portal selection page. Choose the preferred portal and you will be directed to the home ...
Contracts and Billing - Introduction
You can create billing contracts based on flexible support plans and charge your customers accordingly. Contracts are managed under Contracts module. You can also manage contacts from the accounts details page. You can manage contract bills and ...
Contract Migration Disclaimer
Rate Type: Rate Type configuration is implemented through Bill Rules and Request & Time Entry additional fields for cost handling Request and Time Entry picklist additional fields will be created with the name "Rate type" with the previously present ...
Custom Modules: Custom Configurations
Custom configurations allow you to create admin entities that can be referred to in other modules. Custom configurations work similarly to other admin entities such as status, priority, and impact that can be referred to in the request module. The ...