SupportCenter Plus allows you to define bill rule to charge requests based on configured criteria. To define a bill rule: 1. Go to Admin>>Billing>>Bill Rule. 2. Click Add New Bill Rule to go to the relevant form. 3. Now, provide a relevant name ...
Contracts and Billing - Introduction
You can create billing contracts based on flexible support plans and charge your customers accordingly. Contracts are managed under Contracts module. You can also manage contacts from the accounts details page. You can manage contract bills and ...
Contract Migration Disclaimer
Rate Type: Rate Type configuration is implemented through Bill Rules and Request & Time Entry additional fields for cost handling Request and Time Entry picklist additional fields will be created with the name "Rate type" with the previously present ...
View, edit, deactivate, or delete sub-accounts
You can perform various sub-accounts related actions from the account details page of the main account. To access it, go to the Accounts tab and then click the desired account name. The Sub-Accounts section in the account details page lists all ...
You can regenerate a bill and perform various actions from Billing module. To regenerate a bill, go to the Billing tab and then click Regenerate Bill against the desired bill. To print a regenerated bill, click Print Preview on the top-right corner. ...