Top up, Renew or Terminate contracts
You can top up (for prepaid support plans), renew or terminate contracts from the respective contract details page. To access it, go to the Contracts tab and then click the desired contract name.
To top up a prepaid contract, click Top Up. Select the preferred top-up plan and click Top UP.
To renew a contract, click Renew. Make necessary changes and click Save.
To terminate a contract, click Terminate. Also, confirm the termination warning prompt.
Contracts can be terminated or renewed only during the contract period.
Contracts and Billing - Introduction
You can create billing contracts based on flexible support plans and charge your customers accordingly. Contracts are managed under Contracts module. You can also manage contacts from the accounts details page. You can manage contract bills and ...
Top up Plan
Top up plans are used to add allowances to contracts on prepaid support plans. You can add a top up during the existing bill cycle. To create a top-up plan: 1. Go to Admin>>Billing>>Top-up Plan. 2. Click Add New Top up Plan to go to the relevant ...
View, edit, or print contracts
You can perform various contract-related actions from the contract list view. To access it, click the Contracts tab on the header pane. To view the details of a particular contract, click the desired contract name. To edit a contract, click the ...
New customers can register themselves as contacts directly from the customer portal. This allows them to access the self-service portal. To register as a contact, click Login on the top-right corner. In the login form that appears, click ...
Logging in to the Self-Service Portal
If you are a registered contact, you can log in to the self-service portal from the customer portal. The self-service portal allows you to raise and manage your requests, browse through solutions, initiate chat, etc. To learn more, click here. To ...