Top up, Renew or Terminate contracts
You can top up (for prepaid support plans), renew or terminate contracts from the respective contract details page. To access it, go to the Contracts tab and then click the desired contract name.
To top up a prepaid contract, click Top Up. Select the preferred top-up plan and click Top UP.
To renew a contract, click Renew. Make necessary changes and click Save.
To terminate a contract, click Terminate. Also, confirm the termination warning prompt.
Contracts can be terminated or renewed only during the contract period.
Contracts and Billing - Introduction
You can create billing contracts based on flexible support plans and charge your customers accordingly. Contracts are managed under Contracts module. You can also manage contacts from the accounts details page. You can manage contract bills and ...
Top up Plan
Top up plans are used to add allowances to contracts on prepaid support plans. You can add a top up during the existing bill cycle. To create a top-up plan: 1. Go to Admin>>Billing>>Top-up Plan. 2. Click Add New Top up Plan to go to the relevant ...
View, edit, or print contracts
You can perform various contract-related actions from the contract list view. To access it, click the Contracts tab on the header pane. To view the details of a particular contract, click the desired contract name. To edit a contract, click the ...
Contract Migration Disclaimer
Rate Type: Rate Type configuration is implemented through Bill Rules and Request & Time Entry additional fields for cost handling Request and Time Entry picklist additional fields will be created with the name "Rate type" with the previously present ...
Unavailable Report Columns
Unavailable Report Columns in the new SupportCenter Plus (version 11 or later) Accounts: Account Manager Account Manager Email Account Manager Mobile Account Manager Phone Topics Template Archived Requests: Account Manager Archived By Archived On ...