Logging Requests

Logging Requests

Contacts and Support Reps with valid login credentials can log into the application and raise a request. Create a request from the following locations:

 

You can also import requests in bulk. Learn how to do this here.

 

If you do not have valid login credentials, head here to learn how to create a request.​​​​


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    • Logging Requests

      You can raise requests in the following ways: Home Page New Request/Request Catalog Requests Tab   Raise a Request on the Home Page On the home page, search for the required request template and fill out the request form.   New Request The New ...

    • Tracking Requests

      You can track the progress of all your requests under the Requests tab. Request List View The request list view gives an overview of all the requests along with their properties and SLA violations at a single glance. You can view requests based on a ...

    • Raising Requests via email

      Both registered and unregistered contacts can raise requests via email.   To raise a request via email, send your request to the email address provided by the organization.  If you are an unregistered contact, processing your request will be subject ...

    • Search Requests

      The search feature in SupportCenter Plus allows you to find all request-related information easily and accurately. Global Search Global search will be applied only when Lucene is enabled. Click the Search icon in the header and select Requests, as ...

    • Linking Requests

      Linking requests allows you to keep track of requests from different contacts with similar issues. Linking requests is a unidirectional operation with two entities viz. linked request and referenced request. If request A is linked to request B, then ...