Logging Requests

Logging Requests

Contacts and Support Reps with valid login credentials can log into the application and raise a request. Create a request from the following locations:

 

You can also import requests in bulk. Learn how to do this here.

 

If you do not have valid login credentials, head here to learn how to create a request.​​​​


    • Related Articles

    • Logging Requests

      You can raise requests in the following ways: Home Page New Request/Request Catalog Requests Tab   Raise a Request on the Home Page On the home page, search for the required request template and fill out the request form.   New Request The New ...

    • Linking Requests

      Linking requests allows you to keep track of requests from different contacts with similar issues. Linking requests is a unidirectional operation with two entities viz. linked request and referenced request. If request A is linked to request B, then ...

    • Requests Tab

      Click Requests from the application header. This displays the request list view page. On this page, click New.    Fill out the displayed request form as discussed here.

    • Merge Requests

      Merging allows you to combine multiple requests into a single request. Merging creates a parent-child relationship. If request A is merged to request B, then request A is the child and request B is the parent. All-time entries, notes, conversations, ...

    • Logging in to the Self-Service Portal

      If you are a registered contact, you can log in to the self-service portal from the customer portal. The self-service portal allows you to raise and manage your requests, browse through solutions, initiate chat, etc. To learn more, click here.   To ...