Logging Requests

Logging Requests

Contacts and Support Reps with valid login credentials can log into the application and raise a request. Create a request from the following locations:

 

You can also import requests in bulk. Learn how to do this here.

 

If you do not have valid login credentials, head here to learn how to create a request.​​​​


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    • Logging Requests

      You can raise requests in the following ways: Home Page New Request/Request Catalog Requests Tab   Raise a Request on the Home Page On the home page, search for the required request template and fill out the request form.   New Request The New ...

    • Tracking Requests

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      Both registered and unregistered contacts can raise requests via email.   To raise a request via email, send your request to the email address provided by the organization.  If you are an unregistered contact, processing your request will be subject ...

    • Logging in to the Self-Service Portal

      If you are a registered contact, you can log in to the self-service portal from the customer portal. The self-service portal allows you to raise and manage your requests, browse through solutions, initiate chat, etc. To learn more, click here.   To ...

    • Search Requests

      The search feature in SupportCenter Plus allows you to find all request-related information easily and accurately. Global Search Global search will be applied only when Lucene is enabled. Click the Search icon in the header and select Requests, as ...