Requests Tab
Click Requests from the application header. This displays the request list view page.
On this page, click New.
Fill out the displayed request form as discussed here.
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Tracking Requests
You can track the progress of all your requests under the Requests tab. Request List View The request list view gives an overview of all the requests along with their properties and SLA violations at a single glance. You can view requests based on a ...Logging Requests
You can raise requests in the following ways: Home Page New Request/Request Catalog Requests Tab Raise a Request on the Home Page On the home page, search for the required request template and fill out the request form. New Request The New ...Linking Requests
Linking requests allows you to keep track of requests from different contacts with similar issues. Linking requests is a unidirectional operation with two entities viz. linked request and referenced request. If request A is linked to request B, then ...Logging Requests
Contacts and Support Reps with valid login credentials can log into the application and raise a request. Create a request from the following locations: Home Page Requests Tab You can also import requests in bulk. Learn how to do this here. If you ...Merge Requests
Merging allows you to combine multiple requests into a single request. Merging creates a parent-child relationship. If request A is merged to request B, then request A is the child and request B is the parent. All-time entries, notes, conversations, ...