You can import requests in bulk into the application. Support reps with complete permissions for the request module can perform this operation.

 

To import requests,

• Go to Requests. This opens the list view of existing requests.

• Click Actions >> Import Requests.

• Choose the file to import and click Next.

 

 

• Map the fields with the columns in the file using the respective drop-down lists.

 

 

• Click Import. A confirmation window pops-up.

• Click Proceed. The import summary will be displayed as shown below:

 

 

Click Finish to complete the import process.