Bulk Import Requests

You can import requests in bulk into the application. Support reps with complete permissions for the request module can perform this operation.

 

To import requests,

• Go to Requests. This opens the list view of existing requests.

• Click Actions >> Import Requests.

• Choose the file to import and click Next.

 

 

• Map the fields with the columns in the file using the respective drop-down lists.

 

 

• Click Import. A confirmation window pops-up.

• Click Proceed. The import summary will be displayed as shown below:

 

 

Click Finish to complete the import process.

• Related Articles

• Logging Requests

  Contacts and Support Reps with valid login credentials can log into the application and raise a request. Create a request from the following locations: Home Page Requests Tab   You can also import requests in bulk. Learn how to do this here.   If you ...

• Import products

  SupportCenter Plus allows you to bulk import products from a CSV file. To import products:  1. Click the Products tab and then click Import Products from CSV button. 2. In the import wizard that appears, click Choose File, select the CSV file and ...

• Import Contacts

  SupportCenter Plus allows you to import contacts in bulk from a CSV file.  To import contacts, 1. Go to Contacts. 2. Select Import from CSV by clicking the drop-down arrow beside the New button. 3. In the import wizard that appears, click Choose ...

• Search Requests

  The search feature in SupportCenter Plus allows you to find all request-related information easily and accurately. Global Search Global search will be applied only when Lucene is enabled. Click the Search icon in the header and select Requests, as ...

• Import Sales

  SupportCenter Plus allows you to bulk import sales from a CSV file. This option allows you to import multiple sales across various accounts within the portal.   To import sales:  1. Click the Accounts tab and then click Import Sales details from ...