Unknown Requesters

Unknown Requesters

If you are not a registered user or if you do not have a valid login credentials, you can raise a request in the following methods,

  • Via Email

  • Via Customer Portal



You can create a request via email if the organization admin has enabled email processing under Application Settings.

To create an email request, send an email with the request details to the support mail address. The email will be parsed and added as a request upon approval.


Customer Portal

To create a request from the customer portal,

  • Click the portal URL to access the required customer portal.

  • Click the Submit a Ticket tile.



  • The request form with various fields will be displayed.

  • ‚ÄčFill out the form as discussed earlier and click Submit Request.

    • Related Articles

    • Schedule and Import Accounts and Contacts from CSV

      SupportCenter Plus allows you to schedule and import accounts and contacts from CSV files. This feature is especially useful to import data periodically from other applications.  This requires admin access to the product database and installation ...
    • Roles

      Support reps can be given different roles to configure access permissions. There are three default roles and you can also custom create a new role with custom permissions.   The default roles and their typical usage are listed as follows.   Role ...