Unknown Requesters

Unknown Requesters

If you are not a registered user or if you do not have a valid login credentials, you can raise a request in the following methods,

  • Via Email

  • Via Customer Portal

 

Email

You can create a request via email if the organization admin has enabled email processing under Application Settings.

To create an email request, send an email with the request details to the support mail address. The email will be parsed and added as a request upon approval.

 

Customer Portal

To create a request from the customer portal,

  • Click the portal URL to access the required customer portal.

  • Click the Submit a Ticket tile.

 

 

  • The request form with various fields will be displayed.

  • ​Fill out the form as discussed earlier and click Submit Request.


    • Related Articles

    • Request List View

      You can access the request list view by clicking Requests in the header pane. In the request list view, you can: View requests using filters Create custom filters for requests View tasks and requests in the same window View archived requests ...

    • Schedule and Import Accounts and Contacts from CSV

      SupportCenter Plus allows you to schedule and import accounts and contacts from CSV files. This feature is especially useful to import data periodically from other applications.  This requires admin access to the product database and installation ...

    • Roles

      Support reps can be given different roles to configure access permissions. There are three default roles and you can also custom create a new role with custom permissions.   The default roles and their typical usage are listed as follows.   Role ...

    • Custom Modules: Web Tabs

      SDAdmins can create and design modules from scratch to meet the unique needs of their organization using Custom Modules. Web tabs are one of the two types of custom modules and they function like any other module, where you can collect, store, view, ...

    • Solution Approval

      Only approved solutions can be used to resolve a request. Depending on your organization's policy, a support rep can approve any solution or submit it for approval to another person in the organization. The solution status is displayed in both the ...