If you are not a registered user or if you do not have a valid login credentials, you can raise a request in the following methods,
Via Customer Portal
You can create a request via email if the organization admin has enabled email processing under Application Settings.
To create an email request, send an email with the request details to the support mail address. The email will be parsed and added as a request upon approval.
To create a request from the customer portal,
Click the portal URL to access the required customer portal.
Click the Submit a Ticket tile.
The request form with various fields will be displayed.
Fill out the form as discussed earlier and click Submit Request.