If you are not a registered user or if you do not have a valid login credentials, you can raise a request in the following methods,
Via Customer Portal
You can create a request via email if the organization admin has enabled email processing under Application Settings.
To create an email request, send an email with the request details to the support mail address. The email will be parsed and added as a request upon approval.
To create a request from the customer portal,
Custom Modules: Web Tabs
SDAdmins can create and design modules from scratch to meet the unique needs of their organization using Custom Modules. Web tabs are one of the two types of custom modules and they function like any other module, where you can collect, store, view, ...
The integration of Active Directory (AD) with SupportCenter Plus enables you to import user information from the Active Directory server into SupportCenter Plus. It also lets you schedule user import from AD, sync deleted users from AD, and configure ...
Troubleshooting Mail Server Settings
Troubleshooting Mail fetching problems After you configure the mail server, test the settings by fetching a sample mail. To do so, click the Fetch a sample mail button. If the settings are configured right and the connection is successful, the oldest ...
Request List View
You can access the request list view by clicking Requests in the header pane. In the request list view, you can: View requests using filters Create custom filters for requests View tasks and requests in the same window View archived requests ...
Schedule and Import Accounts and Contacts from CSV
SupportCenter Plus allows you to schedule and import accounts and contacts from CSV files. This feature is especially useful to import data periodically from other applications. This requires admin access to the product database and installation ...