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Introduction
ManageEngine SupportCenter Plus is a web-based, customer support software application that helps businesses track, manage, and resolve customer issues quickly and effectively. SupportCenter Plus offers request management, solution management, account ...
Configuring Database
In GUI Setups Configuring Database Server SupportCenter Plus is bundled with PostgreSQL database. You can also configure the application to set up MS SQL database. PostgreSQL 1. Go to <SupportCenter_Plus_Home>\bin directory in the command prompt ...
Upgrading and Installing Patches
Warning: Upgrading the application or installing patches requires shutting down the server. We strongly recommend using a test environment to try upgrade patches, hotfixes, major releases, and beta service packs before applying them to the ...
Add or Modify Email signature
To add or modify your email signature, 1. Click the profile icon on the top-right corner and then click Personalize. 2. Add/modify your email signature in the editor. 3. Finally, click Save.
Adding a sub-account
To create a new sub-account: 1. Go to the Accounts tab and then click the desired account name. 2. In the account details page, go to the sub-accounts section and then click Add New. 3. Now, provide necessary sub-account details as required. The ...