SupportCenter Plus Admin Guide | Home

Overview Learn about SupportCenter Plus, its editions, licensing terms, and contact information.
Getting Started Install SupportCenter Plus, host and configure mail server, database, customer portal, and more.
Familiarizing with SupportCenter Plus Know more about various features of SupportCenter Plus and how you can use them to provide services to your clients.
Handling Support Log requests, search for solutions, build a knowledge base, and more.
Customer Management Manage customer information by using accounts and contacts, and associate sales, contracts, and billing with accounts.
Products, Contracts, and Billing Inventory your products, and manage contracts and billing.
Admin Configurations Configure SLAs, rules, automation, customize forms and application-wide settings.
Reports Generate detailed reports that help you make informed business decisions.
Add-ons and Integrations Extend the functionality of SupportCenter Plus by using third-party app integrations.

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    • Introduction

      ManageEngine SupportCenter Plus is a comprehensive customer support software application that helps businesses track, manage, and resolve customer issues quickly and effectively. SupportCenter Plus offers request management, solution management, ...

    • Adding a sub-account

      To create a new sub-account: 1. Go to the Accounts tab and then click the desired account name. 2. In the account details page, go to the sub-accounts section and then click Add New. 3. Now, provide necessary sub-account details as required. The ...

    • Tasks

      Tasks are used to perform various account-related activities. Example: A request from a customer to add more contacts, an installation service request etc.  To perform various task-related actions go to the Tasks tab in the account details page.  ...

    • Support Reps

      Support reps can be added and managed by the administrator.    Adding a Support Rep To add a support rep:  1. Go to Admin>>Users>>Support Reps (for portal-specific support reps) or go to Global settings>>User Management>>Users (for all support reps ...

    • Unavailable Report Columns

      Unavailable Report Columns in the new SupportCenter Plus (version 11 or later) Accounts: Account Manager Account Manager Email Account Manager Mobile Account Manager Phone Topics Template Archived Requests: Account Manager Archived By Archived On ...