SupportCenter Plus Admin Guide | Home

    • Popular Articles

    • Introduction

      ManageEngine SupportCenter Plus is a comprehensive customer support software application that helps businesses track, manage, and resolve customer issues quickly and effectively. SupportCenter Plus offers request management, solution management, ...
    • Adding a sub-account

      To create a new sub-account: 1. Go to the Accounts tab and then click the desired account name. 2. In the account details page, go to the sub-accounts section and then click Add New. 3. Now, provide necessary sub-account details as required. The ...
    • Tasks

      Tasks are used to perform various account-related activities. Example: A request from a customer to add more contacts, an installation service request etc.  To perform various task-related actions go to the Tasks tab in the account details page.  ...
    • Support Reps

      Support reps can be added and managed by the administrator.    Adding a Support Rep To add a support rep:  1. Go to Admin>>Users>>Support Reps (for portal-specific support reps) or go to Global settings>>User Management>>Users (for all support reps ...
    • Unavailable Report Columns

      Unavailable Report Columns in the new SupportCenter Plus (version 11 or later) Accounts: Account Manager Account Manager Email Account Manager Mobile Account Manager Phone Topics Template Archived Requests: Account Manager Archived By Archived On ...