ManageEngine SupportCenter Plus is a comprehensive customer support software application that helps businesses track, manage, and resolve customer issues quickly and effectively. SupportCenter Plus offers request management, solution management, ...
Adding a sub-account
To create a new sub-account: 1. Go to the Accounts tab and then click the desired account name. 2. In the account details page, go to the sub-accounts section and then click Add New. 3. Now, provide necessary sub-account details as required. The ...
Tasks are used to perform various account-related activities. Example: A request from a customer to add more contacts, an installation service request etc. To perform various task-related actions go to the Tasks tab in the account details page. ...
Support reps can be added and managed by the administrator. Adding a Support Rep To add a support rep: 1. Go to Admin>>Users>>Support Reps (for portal-specific support reps) or go to Global settings>>User Management>>Users (for all support reps ...
Unavailable Report Columns
Unavailable Report Columns in the new SupportCenter Plus (version 11 or later) Accounts: Account Manager Account Manager Email Account Manager Mobile Account Manager Phone Topics Template Archived Requests: Account Manager Archived By Archived On ...