SupportCenter Plus Admin Guide | Home

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    • Introduction

      ManageEngine SupportCenter Plus is a comprehensive customer support software application that helps businesses track, manage, and resolve customer issues quickly and effectively. SupportCenter Plus offers request management, solution management, ...
    • Configuring Database

      In GUI Setups Configuring Database Server SupportCenter Plus is bundled with PostgreSQL database. You can also configure the application to set up MS SQL database.   PostgreSQL 1. Go to <SupportCenter_Plus_Home>\bin directory in the command prompt ...
    • Adding a sub-account

      To create a new sub-account: 1. Go to the Accounts tab and then click the desired account name. 2. In the account details page, go to the sub-accounts section and then click Add New. 3. Now, provide necessary sub-account details as required. The ...
    • Tasks

      Tasks are used to perform various account-related activities. Example: A request from a customer to add more contacts, an installation service request etc.  To perform various task-related actions go to the Tasks tab in the account details page.  ...
    • Support Reps

      Support reps can be added and managed by the administrator.    Adding a Support Rep To add a support rep:  1. Go to Admin>>Users>>Support Reps (for portal-specific support reps) or go to Global settings>>User Management>>Users (for all support reps ...