Add-ons and Integrations
Integration Key
SupportCenter Plus enables administrators configure multiple API keys to allow delegated access for different integration requirements. Apart from creating and managing integration keys, administrators can also reassign them to different support reps ...
Setting up Azure Application Proxy
An alternative to hosting SupportCenter Plus server online is to use the 'Application Proxy' feature in Azure. You can run a connector service that acts as a proxy to SupportCenter Plus running in your local network. To install the connector to a ...
Microsoft Teams Integration
Set up SupportCenter Plus integration with Microsoft Teams to leverage the collaboration app from Microsoft as an additional channel for IT and enterprise support. This integration creates a SupportCenter Plus bot that enables users to view their ...
Fail Over Service
The availability of the application is an important factor for the smooth running of the help desk service. Unexpected hardware or software failure leads to non-availability and affects the business. SupportCenter Plus provides Fail Over Service ...
Zoho CRM
You can import account, contact, product, and sales information from Zoho CRM to SupportCenter Plus. This is an application-wide configuration. To set up Zoho CRM integration: Go to Admin > Integrations > Zoho CRM (if only one portal is configured) ...
Salesforce CRM
You can import account and contact information from Salesforce CRM to SupportCenter Plus. This is an application-wide configuration. To set up Salesforce CRM integration: 1. Go to Admin > Integrations > Salesforce CRM (if only one portal is ...
Zoho Creator
You can integrate Zoho Creator with SupportCenter Plus to perform various tasks. This is a portal-specific configuration. To set up Zoho Creator integration: 1. Go to Admin > Integrations > Zoho Creator App. 2. Provide App Display Name and then ...
Maps Integration
You can integrate maps with SupportCenter Plus to view or manage support reps based on their location. This is a portal-specific configuration. To set up maps integration: 1. Go to Admin > Integrations > Maps integration. 2. Enable maps ...
Jira Integration
You can integrate Jira with SupportCenter Plus for an enhanced help desk management. This is an application-wide configuration. To set up Jira integration: 1. Go to Admin > Integrations > Jira (if only one portal is configured) or go to Global ...
Zoom Integration
Zoom integration allows you to extend Zoom functionalities to SupportCenter Plus. This is an application-wide configuration. To set up Zoom integration: 1. Go to Admin > Integrations > Zoom Integration (if only one portal is configured) or go to ...
Zoho Assist
SupportCenter Plus allows you to integrate with Zoho Assist so that your support reps can provide remote assistance to your contacts. With this integration, support reps can initiate a remote session with anyone across the world. This feature is ...
Google Analytics
You can integrate Google Analytics with SupportCenter Plus for your various business needs. This is an application-wide configuration. To set up Google Analytics integration: 1. Go to Admin > Integrations > Google Analytics (if only one portal is ...
Advanced Analytics
You can set up Advanced Analytics tools with SupportCenter Plus that help in business reporting and decision making. The supported integrations are as follows. ManageEngine Analytics Plus (on-premises application) Zoho Analytics (cloud application) ...
Computer Telephony Integration
Computer Telephony Integration (CTI) allows you to extend the SupportCenter Plus functionality to support telephone calls within the application. This is an application-wide configuration. To configure CTI: 1. Go to Admin > Integrations > Telephony ...