Configure Templates
Task Template
Certain tasks need to be repeated by the Support Reps for different users and scenarios. With Task Template, repeated tasks can be pre defined thus saving time on creating and assigning tasks to the Support Reps. Task Template can be applied while ...
Job Sheet- Customizer
SupportCenter Plus allows you to create a job sheet for on-site visits from requests. Job sheet templates allow you to generate customized job sheets. To create a job sheet template: 1. Go to Admin>>Billing>>Job Sheet Customizer. 2. Click Add New ...
Reply Template
SupportCenter Plus allows you to create reply templates that can help support reps when sending similar responses to a number of contacts. To create a reply template: 1. Go to Admin>>Helpdesk Customizer>>Reply Template. 2. Click Add New to go to the ...
Resolution Template
SupportCenter Plus allows you to create resolution templates that can be used to resolve requests of the same type. For Support Reps, this helps save time. To create a resolution template: 1. Go to Admin>>Helpdesk Customizer>>Resolution Template. ...
Request Template
SupportCenter Plus allows you to create request templates with pre-configured fields, properties, workflow, and rules. To configure a request template: 1. Go to Admin>>Helpdesk Customizer>>Request Template. 2. Click New Template to go to the ...