Resolution Template

Resolution Template

SupportCenter Plus allows you to create resolution templates that can be used to resolve requests of the same type. For Support Reps, this helps save time.


To create a resolution template: 

    1. Go to Admin>>Helpdesk Customizer>>Resolution Template.

    2. Click Add New to go to the relevant form.

    3. Now, provide Name and Description. You can also mark the resolution template as inactive using the Mark as Inactive checkbox.

    4. Finally, click Save. 

View, Edit, or Delete Resolution Template


All resolution templates are listed under the resolution template configuration page. To access it, go to Admin>> Helpdesk Customizer>>Resolution Template. 

  • To view or edit a resolution template, click the template name or edit icon. To edit, make necessary changes and click Save.


  • To delete, select one or more resolution templates using the checkboxes and click Delete.



    • Related Articles

    • Request Template

      SupportCenter Plus allows you to create request templates with pre-configured fields, properties, workflow, and rules.   To configure a request template:  1. Go to Admin>>Helpdesk Customizer>>Request Template. 2. Click New Template to go to the ...
    • Reply Template

      SupportCenter Plus allows you to create reply templates that can help support reps when sending similar responses to a number of contacts. To create a reply template: 1. Go to Admin>>Helpdesk Customizer>>Reply Template. 2. Click Add New to go to the ...
    • Task Template

      Certain tasks need to be repeated by the Support Reps for different users and scenarios. With Task Template, repeated tasks can be pre defined thus saving time on creating and assigning tasks to the Support Reps. Task Template can be applied while ...
    • Logging Requests

      You can raise requests in the following ways: Home Page New Request/Request Catalog Requests Tab   Raise a Request on the Home Page On the home page, search for the required request template and fill out the request form.   New Request The New ...
    • Tracking Requests

      You can track the progress of all your requests under the Requests tab. Request List View The request list view gives an overview of all the requests along with their properties and SLA violations at a single glance. You can view requests based on a ...