Reply Template

Reply Template

SupportCenter Plus allows you to create reply templates that can help support reps when sending similar responses to a number of contacts. 

To create a reply template: 

    1. Go to Admin>>Helpdesk Customizer>>Reply Template.

    2. Click Add New to go to the relevant form.

    3. Now, provide a Template Name and Description. 

    4. Finally, click Save.



View, edit, or delete reply templates

​All reply templates are listed under the reply template configuration page. To access it, go to Admin>> Helpdesk Customizer>>Reply Template. 

  • To view or edit a reply template, click the template name. To edit, make necessary changes and click Save.

  • To delete, select one or more reply templates using the checkboxes and click the delete icon.




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