Products and Sales - Introduction
You can build and manage a catalog of products that you offer to your customers. This catalog helps support reps to find relevant product information to provide pre-sales or post-sales support.
You can create and manage sales by associating products with accounts.
Follow the links below to learn more.
- Add Product
- Import Products
- Manage Products
- Deactivate Products
- Add sales
- Import Sales
- Manage Sales
ManageEngine SupportCenter Plus is a comprehensive customer support software application that helps businesses track, manage, and resolve customer issues quickly and effectively. SupportCenter Plus offers request management, solution management, ...
To add sales: 1. Go to the Accounts tab and then click the desired account. 2. In the account details page, click Sales tab and then click Add Sales. 3. In the add sales form, provide the necessary sales details as required. The default sales fields ...
Product deactivation allows you to suspend the sales of products. This option is particularly useful to maintain a record of legacy products or when products sales are temporarily suspended due to non-availability. To deactivate a product: 1. Click ...
Accounts - Introduction
Accounts are used to manage all customer information in a single place. The Accounts module lets you manage both transactional including business details, associated contacts, requests, tasks etc, and non-transactional information including sales, ...
SupportCenter Plus allows you to bulk import sales from a CSV file. This option allows you to import multiple sales across various accounts within the portal. To import sales: 1. Click the Accounts tab and then click Import Sales details from ...