Products and Sales - Introduction
You can build and manage a catalog of products that you offer to your customers. This catalog helps support reps to find relevant product information to provide pre-sales or post-sales support.
You can create and manage sales by associating products with accounts.
Follow the links below to learn more.
- Add Product
- Import Products
- Manage Products
- Deactivate Products
- Add sales
- Import Sales
- Manage Sales
ManageEngine SupportCenter Plus is a web-based, customer support software application that helps businesses track, manage, and resolve customer issues quickly and effectively. SupportCenter Plus offers request management, solution management, account ...
To add sales: 1. Go to the Accounts tab and then click the desired account. 2. In the account details page, click Sales tab and then click Add Sales. 3. In the add sales form, provide the necessary sales details as required. The default sales fields ...
Product deactivation allows you to suspend the sales of products. This option is particularly useful to maintain a record of legacy products or when products sales are temporarily suspended due to non-availability. To deactivate a product: 1. Click ...
The self-service portal is a unified support portal for all products and services offered by the organization. It allows you to raise and track requests, find solutions, view announcements, chat with support reps, etc. Only registered contacts with ...
Customer portal is an open-access interface for both registered and unregistered contacts. It can be either a unified-portal for all service and product offerings or an exclusive portal for specific products or services. Accessing the Customer ...