Introduction

SupportCenter Plus offers various channels for contacts to raise requests or interact with support reps.

Email Channel: Contacts can raise requests by sending an email. To learn more, click here.

Customer Portal: An open-access portal that allows both registered and unregistered contacts to raise requests, browse solutions, view announcements, register as a new contact, etc. To learn more, click here.

Self-service portal: Registered contacts can access self-service portal to raise requests, track and manage requests, browse solutions, view announcements, initiate live chat with support rep, etc. To learn more, click here.

Live Chat: Registered contacts can initiate live chat from the self-service portal to raise requests or interact with support reps. Live chat can also be integrated with any website to allow anyone to initiate a chat session. To learn more, click here.

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