Raising Requests via email
Both registered and unregistered contacts can raise requests via email.
To raise a request via email, send your request to the email address provided by the organization.
- If you are an unregistered contact, processing your request will be subject to the organization's policy.
- Upon raising their first request via email, unregistered contact may also be provided login credentials to access the self-service portal based on the organization's policy.
You can track the progress of all your requests under the Requests tab. Request List View The request list view gives an overview of all the requests along with their properties and SLA violations at a single glance. You can view requests based on a ...
Custom Triggers - Requests
Custom Triggers are used to configure automated actions for incoming requests or records that fulfill certain preconfigured criteria. You can automate several processes, such as sending customized email notifications, creating a new request based on ...
You can raise requests in the following ways: Home Page New Request/Request Catalog Requests Tab Raise a Request on the Home Page On the home page, search for the required request template and fill out the request form. New Request The New ...
Raising a Ticket
To raise a ticket from the customer portal, Click Submit a Ticket . In the displayed form, choose your product for which you'd like to raise a ticket from the Products drop-down and fill out details such as contact name, email address, phone, ...
The search feature in SupportCenter Plus allows you to find all request-related information easily and accurately. Global Search Global search will be applied only when Lucene is enabled. Click the Search icon in the header and select Requests, as ...