Raising Requests via email
Both registered and unregistered contacts can raise requests via email.
To raise a request via email, send your request to the email address provided by the organization.
- If you are an unregistered contact, processing your request will be subject to the organization's policy.
- Upon raising their first request via email, unregistered contact may also be provided login credentials to access the self-service portal based on the organization's policy.
You can track the progress of all your requests under the Requests tab. Request List View The request list view gives an overview of all the requests along with their properties and SLA violations at a single glance. You can view requests based ...
You can raise requests in the following ways: Home Page New Request/Request Catalog Requests Tab Raise a Request on the Home Page On the home page, search for the required request template and fill out the request form. New Request The New ...
Raising a Ticket
To raise a ticket from the customer portal, Click Submit a Ticket . In the displayed form, choose your product for which you'd like to raise a ticket from the Products drop-down and fill out details such as contact name, email address, phone, ...
Linking requests allows you to keep track of requests from different contacts with similar issues. Linking requests is a unidirectional operation with two entities viz. linked request and referenced request. If request A is linked to request B, then ...
Click Requests from the application header. This displays the request list view page. On this page, click New. Fill out the displayed request form as discussed here.