Live Chat
You can resolve minor issues without raising a request using live chat in the self-service portal. You can also initiate chat conversations with support reps to know details about existing requests.
To initiate a chat conversation,
Click
in the lower right corner of the application.
From the displayed pop-up, choose new request or choose an existing request.
If required, the support rep can convert a chat conversation to a request. The chat content will be populated under the request conversations.
You can also add attachments to the chat.
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