You can resolve minor issues without raising a request using live chat in the self-service portal. You can also initiate chat conversations with support reps to know details about existing requests.

To initiate a chat conversation,

1. Click in the lower right corner of the application.

2. From the displayed pop-up, choose new request or choose an existing request.

3. If required, the support rep can convert a chat conversation to a request. The chat content will be populated under the request conversations.

4. You can also add attachments to the chat.