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Live Chat
SupportCenter Plus offers a live chat feature for both support reps and contacts. To initiate a chat from previous conversations or check chat notifications, click icon in the chat bar on the lower-right corner. To initiate a chat with a new ...
Chat Settings
You can configure various chat-related settings under Admin>>Apps & Add-ons>>Chat Settings. You the toggle button to enable/disable the chat for both contacts and support reps. Contact-specific settings You can configure the following ...
Introduction
SupportCenter Plus offers various channels for contacts to raise requests or interact with support reps. Email Channel: Contacts can raise requests by sending an email. To learn more, click here. Customer Portal: An open-access portal that allows ...
Introduction
ManageEngine SupportCenter Plus is a web-based, customer support software application that helps businesses track, manage, and resolve customer issues quickly and effectively. SupportCenter Plus offers request management, solution management, account ...
Accessing the Application
SupportCenter Plus provides a common login page for all users. A valid login credential is required to access the application. After a successful login, the user will be directed to the help desk or self-service portal depending on the role. Users ...