Tuning and Troubleshooting
Database Error Codes and Troubleshooting
The following table provides common database errors and corresponding troubleshooting tips. Error ID Error Root cause and troubleshooting steps 1000 ERROR_WHILE_GETTING_CONNECTION Root cause: Connection could not be established with the MSSQL ...
Performance Tuning Guide
This guide provides a set of SQL queries and tips that improve the performance of ManageEngine SupportCenter Plus. Restart the application after executing the queries. The list of performance tips discussed in this guide are: Java Tuning Enabling ...
Mail Fetching Troubleshooting
1. Unable to fetch mails into SupportCenter Plus as the ports are being blocked by Firewall/Antivirus. 2. Is it important to configure an SSL Certificate to use POPS/IMAPS for fetching mails? 3. Authentication and Configuration Errors: Settings ...
PostgreSQL Performance Tuning
If you are running SupportCenter Plus with the bundled Postgres database, you can improve performance by allocating more resources for the Postgres database. The configuration given below is applicable for medium (more than 100 thousand non-archived ...