Search Requests

Search Requests

The search feature in SupportCenter Plus allows you to find all request-related information easily and accurately.


Global search will be applied only when Lucene is enabled.

  • Click the Search icon in the header and select Requests, as shown in the screenshot:
      

  • Select specific fields under Request for more granular results.

When you select Default Search, you can search through all Request fields, such as Category, Status, Priority, and so on.

To search only under specific Request fields such as Notes, Work Log, Resolution, and Request ID, select the field and search. You can search through these fields by using support rep names and the description.

Under Archived Requests, you can select the Default search and search by Request ID.


In the Requester login, only Default Search is supported.

If you have enabled keyboard shortcuts, press / to open the global search.


  • Click the Search button next to the Action drop-down, as shown below: 



You will now be able to search through all the columns you have selected to be displayed in the Request List view.

You cannot search for requests using any of the Date fields.

If you have enabled keyboard shortcuts, press S to open the column search.


In this search, you can use Advanced Filter to sort and display requests that meet certain criteria. This option is available only on the request list view. Click here to learn more.


Bulk Actions for Search Results

You can perform the following bulk actions to the requests displayed under the search results:

  • Edit

  • Delete

  • Pick up

  • Assign

  • Close

  • Merge

  • Link

  • Print Job Sheet

 


    • Related Articles

    • Global Search

      The global search in the header pane allows you to search different types of records using various parameters. Depending on the current page, the global search changes the input record type. For example, if the current page is the request list view, ...

    • Advanced Search for Requests

      Use Advanced Filter to sort and display requests that meet certain criteria. This option is available only on the request list view. The Advanced Filter option is available only for support reps. The advanced filter option allows you to define ...

    • Search Solutions

      From the request, you can search for solutions that might help you solve the issue described in the request.   To search for a solution, Click Requests in the header pane. This opens the request list view page. Click the request Title for which you ...

    • Logging Requests

      You can raise requests in the following ways: Home Page New Request/Request Catalog Requests Tab   Raise a Request on the Home Page On the home page, search for the required request template and fill out the request form.   New Request The New ...

    • View contact requests

      There are two methods to view all requests raised by a contact.   Method 1:  1. To view all requests raised by a contact, click Request tab and click the search button in the Request List View. 2. In the contact name search box, enter the contact ...