Advanced Search for Requests
Use Advanced Filter to sort and display requests that meet certain criteria. This option is available only on the request list view.
The Advanced Filter option is available only for support reps.
The advanced filter option allows you to define conditions and criteria to refine the search results.
Click Advanced Filter in the request list view as shown below:
On the displayed page,
Select a Column and its Criteria from the drop-down.
You can add more filter conditions by clicking and choosing between AND/OR to match all/any of the column, criteria and condition of the filter. You can choose up to 10 conditions using the AND or OR operators.
Bulk Actions for Search Results
You can perform the following bulk actions to the requests displayed under the search results:
Print Job Sheet
The search feature in SupportCenter Plus allows you to find all request-related information easily and accurately. Global Search Global search will be applied only when Lucene is enabled. Click the Search icon in the header and select Requests, as ...
The global search in the header pane allows you to search different types of records using various parameters. Depending on the current page, the global search changes the input record type. For example, if the current page is the request list view, ...
From the request, you can search for solutions that might help you solve the issue described in the request. To search for a solution, Click Requests in the header pane. This opens the request list view page. Click the request Title for which you ...
You can raise requests in the following ways: Home Page New Request/Request Catalog Requests Tab Raise a Request on the Home Page On the home page, search for the required request template and fill out the request form. New Request The New ...
View contact requests
There are two methods to view all requests raised by a contact. Method 1: 1. To view all requests raised by a contact, click Request tab and click the search button in the Request List View. 2. In the contact name search box, enter the contact ...