Advanced Search for Requests

Advanced Search for Requests

Use Advanced Filter to sort and display requests that meet certain criteria. This option is available only on the request list view.

 

The Advanced Filter option is available only for support reps.

The advanced filter option allows you to define conditions and criteria to refine the search results.

Click Advanced Filter in the request list view as shown below:

 


On the displayed page,
  •  Provide a name for the filter.

  • Enable the Mark as public check box to make the custom view public.

  • Select a Column and its Criteria from the drop-down.

  • You can add more filter conditions by clicking  and choosing between AND/OR to match all/any of the column, criteria and condition of the filter. You can choose up to 10 conditions using the AND or OR operators.

  

 

  • Click Apply to perform advanced search or click Save to save the filter details. The custom view is saved and listed in the filter drop-down menu.

 

Bulk Actions for Search Results

You can perform the following bulk actions to the requests displayed under the search results:

 

  • Pick up

  • Assign

  • Close

  • Edit

  • Merge

  • Link Requests

  • Print Job Sheet

  • Delete

 


    • Related Articles

    • Search Requests

      The search feature in SupportCenter Plus allows you to find all request-related information easily and accurately. Global Search Global search will be applied only when Lucene is enabled. Click the Search icon in the header and select Requests, as ...
    • Advanced Customization for Contact Home Page

      Self Service Portal Customization As an administrator you can customize self-service portals for your end users. You can add, delete, hide, re-arrange, restore, and re-size the widgets. You can also appropriately position or re-size the widgets by ...
    • Global Search

      The global search in the header pane allows you to search different types of records using various parameters. Depending on the current page, the global search changes the input record type. For example, if the current page is the request list view, ...
    • Search Solutions

      From the request, you can search for solutions that might help you solve the issue described in the request.   To search for a solution, Click Requests in the header pane. This opens the request list view page. Click the request Title for which you ...
    • Logging Requests

      You can raise requests in the following ways: Home Page New Request/Request Catalog Requests Tab   Raise a Request on the Home Page On the home page, search for the required request template and fill out the request form.   New Request The New ...