Once you access the request form, fill out the various fields using the pointers discussed below:
Field |
Description |
Request Template drop-down list |
Choose the required request template. This drop-down will be available if you have configured custom request templates. Learn more about this here. |
Name |
Provide the name of the request. This is a mandatory field. |
Account |
Select the contact's account from the drop-down list or enter manually. |
Request Properties |
Provide the request properties such as Category, Subcategory, Item, Status, Level, Mode, Priority, Request Type, and Service Category of the request. Learn more about request properties here. |
Product |
Choose the product associated to the request. Learn more about Products in SupportCentre Plus here. |
Support Rep |
Choose the support rep to assign the request. |
Email IDs to Notify |
Notify users (such as group head of the support rep) about all activities related to the request. |
Subject |
Enter the subject of the request. This is a mandatory field. |
Description |
Explain your request in detail. With the rich text editor, you can include pictures, links, and apply various formatting options to your description. |
Attachments |
Attach files relevant to the request. You can attach upto 10 files to a request. |
Resolution |
To add a solution to the request. This field is available in the new request form so that when a contact reports a new request, you can add the resolution and close the request. |
Once you have entered the required details, click Submit Request.
Here's a sample screenshot of a completely filled request form: