Request- Additional Fields
Based on your requirements, the default request record can be customized using different types of additional fields. This is useful to capture request-related additional information.
To configure additional fields:
1. Go to Admin>>Helpdesk Customizer>>Request-Additional Fields
2. Click Add Field and select the required field type using the tabbed interface.
3. Provide details such as Label Name, Description etc. Add customization if necessary.
Field Type |
Description |
Example |
Single line |
A simple, short phrase, such as a name or seating location. |
Name |
Pick list/Radio (You can always interchange them by editing the fields) |
A list of items, such as available devices or hardware. |
List of available asset types |
Multi select/Checkbox (You can always interchange them by editing the fields) |
For selectable values within a list, such as various software applications available. |
List of software installed |
Multi line |
To describe an issue or to add comments. |
Comments |
Numeric |
For numbers. |
1111 |
Date/Time |
To specify time and date in a defined format such as May 1, 2019. |
May 1, 2016 |
Decimal |
To specify cost or a ratio. |
21.11(Cost in Dollars) |
4. Finally, click Save.
Customizations
The following customization options are available for additional fields.
Set default values
Encrypt
Mark as PII
The availability of customization varies depending on the field type.
Field Type |
Set Default Values |
Encryption |
Mark as PII |
Single line |
Available |
Available
|
Available
|
Pick list |
Not Available |
Available
|
Available
|
Multi select |
Not Available
|
Not Available
|
Not Available
|
Multi line |
Available |
Available
|
Available
|
Numeric |
Not Available
|
Not Available
|
Available |
Date/Time |
Not Available
|
Not Available
|
Available |
Decimal |
Not Available
|
Not Available
|
Not Available
|
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