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FAQs on Encryption at Rest
What are symmetric keys? A symmetric key or a secret key is an input to the encryption algorithm that helps produce a different output for different values provided at any given time. It is used for both encryption and decryption of data. What is a ...
Rest API
About REST API Application Programming Interface (API) is used to integrate various applications and facilitate sharing of data between them. The integration can be achieved with any third-party (external) applications or web services that are ...
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Based on your requirements, the default request record can be customized using different types of additional fields. This is useful to capture request-related additional information. To configure additional fields: 1. Go to Admin>>Helpdesk ...
Configuring ADFS 3.0 as the Identity Provider
Before you start the configuration process, make sure that the SupportCenter Plus application is running in the HTTPS mode. Then, configure SupportCenter Plus as a Relying Party Trust (RPT). This can be done either manually or using the metadata ...
Custom Module API
Custom Module API allows customers to add, edit, and delete records through REST API from scripts or external clients. The list of supported operations with the expected URL and input_data is given below. For more details about the custom module ...