FAQs on Encryption at Rest
What are symmetric keys? A symmetric key or a secret key is an input to the encryption algorithm that helps produce a different output for different values provided at any given time. It is used for both encryption and decryption of data. What is a ...
Request- Additional Fields
Based on your requirements, the default request record can be customized using different types of additional fields. This is useful to capture request-related additional information. To configure additional fields: 1. Go to Admin>>Helpdesk ...
Configuring ADFS 3.0 as the Identity Provider
Before you start the configuration process, make sure that the SupportCenter Plus application is running in the HTTPS mode. Then, configure SupportCenter Plus as a Relying Party Trust (RPT). This can be done either manually or using the metadata ...
SAML Authentication Security Assertion Markup Language(SAML) brings an easier alternative to conventional sign-in methods already available for online services. Users will no longer have to provide passwords specific to each service they access. ...
Database Error Codes and Troubleshooting
The following table provides common database errors and corresponding troubleshooting tips. Error ID Error Root cause and troubleshooting steps 1000 ERROR_WHILE_GETTING_CONNECTION Root cause: Connection could not be established with the MSSQL ...