Encryption at Rest

Encryption at Rest

SupportCenter Plus allows you to secure user data by encrypting columns in the database.

  1. For PGSQL database, pgcrypto, a cryptographic module of Postgres is used for encryption. 

  2. For MSSQL, master key, symmetric key, and certificate are used for encryption. 

Securing the data 

You can enable encryption when creating additional fields. Currently, encryption is supported only for the request additional fields of the types single line, pick list, and multi-line. 

To encrypt the data, select Encrypt the Field checkbox as shown below.

 

 

The encryption option is available only when creating an additional field. You cannot enable or disable encryption for existing additional fields. 
For more information, visit FAQs on EAR. 

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