Two Factor Authentication
Two-Factor Authentication Two-factor Authentication (2FA) provides an extra layer of security for your Support Reps by mandating an additional mode of authentication along with regular passwords. Two-Factor Authentication is applicable only for ...
Unavailable Report Columns
Unavailable Report Columns in the new SupportCenter Plus (version 11 or later) Accounts: Account Manager Account Manager Email Account Manager Mobile Account Manager Phone Topics Template Archived Requests: Account Manager Archived By Archived On ...
Account managers are users who take care of their associated customer account(s) and keep them up to date. Account managers can view all requests raised in their associated account and coordinate with support reps to ensure quicker resolution. To ...
Configuring ADFS 3.0 as the Identity Provider
Before you start the configuration process, make sure that the SupportCenter Plus application is running in the HTTPS mode. Then, configure SupportCenter Plus as a Relying Party Trust (RPT). This can be done either manually or using the metadata ...
Configuring Okta as the Identity Provider
Log in to your Okta domain. Go to the Applications >> Add Application. Click Create New App. From the displayed dialog box, choose SAML 2.0 as the sign-on method. Click Create. In the next window, provide a Name for your application. ...