SupportCenter Plus provides a map integration feature which can be used to locate support reps. This feature is particularly useful in the case of distributed teams.
Currently, Zoho Maps and Google maps are supported. To configure maps integration, click here.
To access maps, click Maps tab on the header pane. This displays a map with location pins of all support reps based on the last update status.
To view more information, click the location pin. You can find support rep name, profile picture, mobile number, email, location updated on, and status of location feature in the user's device.