Maps
SupportCenter Plus provides a map integration feature which can be used to locate support reps. This feature is particularly useful in the case of distributed teams.
Currently, Zoho Maps and Google maps are supported. To configure maps integration, click here.
To access maps, click Maps tab on the header pane. This displays a map with location pins of all support reps based on the last update status.
To view more information, click the location pin. You can find support rep name, profile picture, mobile number, email, location updated on, and status of location feature in the user's device.
You can also filter the map to show a support reps of a particular group or only a particular support rep using the filters.
Related Articles
Maps Integration
You can integrate maps with SupportCenter Plus to view or manage support reps based on their location. This is a portal-specific configuration. To set up maps integration: 1. Go to Admin > Integrations > Maps integration. 2. Enable maps ...Editions and Licensing
SupportCenter Plus is available in three different editions, namely, Standard Professional, and Enterprise. The Standard edition is available as free to use for up to five support reps. All editions are available for a 30-day trial and a valid ...Roles
Support reps can be given different roles to configure access permissions. There are three default roles and you can also custom create a new role with custom permissions. The default roles and their typical usage are listed as follows. Role ...Install SupportCenter Plus
In Windows STEP 1: Download the EXE file 1. Download the ManageEngine SupportCenter Plus Setup file here. 2. Open the .exe file. 3. Click Next on the displayed wizard. STEP 2: Sign License Agreement After perusing the license agreement, click Yes. ...