SupportCenter Plus provides a map integration feature which can be used to locate support reps. This feature is particularly useful in the case of distributed teams. Currently, Zoho Maps and Google maps are supported. To configure maps integration, ...
Zoom integration allows you to extend Zoom functionalities to SupportCenter Plus. This is an application-wide configuration. To set up Zoom integration: 1. Go to Admin > Integrations > Zoom Integration (if only one portal is configured) or go to ...
You can integrate Jira with SupportCenter Plus for an enhanced help desk management. This is an application-wide configuration. To set up Jira integration: 1. Go to Admin > Integrations > Jira (if only one portal is configured) or go to Global ...
Computer Telephony Integration
Computer Telephony Integration (CTI) allows you to extend the SupportCenter Plus functionality to support telephone calls within the application. This is an application-wide configuration. To configure CTI: 1. Go to Admin > Integrations > ...
Editions and Licensing
SupportCenter Plus is available in three different editions, namely, Standard Professional, and Enterprise. The Standard edition is available as free to use for up to five support reps. All editions are available for a 30-day trial and a valid ...