Live Chat
SupportCenter Plus offers a live chat feature for both support reps and contacts.
To initiate a chat from previous conversations or check chat notifications, click icon in the chat bar on the lower-right corner.
To initiate a chat with a new support rep, clickicon in the chat bar on the lower-right corner.
To initiate a chat with support groups, clickicon in the chat bar on the lower-right corner.
When a contact initiates chat from the self-service portal, then the notification will be served to available support reps who can choose to pick up or deny the chat.
To configure chat settings, click here.
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