SupportCenter Plus offers a live chat feature for both support reps and contacts.
To initiate a chat from previous conversations or check chat notifications, click icon in the chat bar on the lower-right corner.
To initiate a chat with a new support rep, clickicon in the chat bar on the lower-right corner.
To initiate a chat with support groups, clickicon in the chat bar on the lower-right corner.
When a contact initiates chat from the self-service portal, then the notification will be served to available support reps who can choose to pick up or deny the chat.
To configure chat settings, click here.
You can resolve minor issues without raising a request using live chat in the self-service portal. You can also initiate chat conversations with support reps to know details about existing requests. To initiate a chat conversation, Click in the ...
You can configure various chat-related settings under Admin>>Helpdesk Customizer>>Chat Settings. You the toggle button to enable/disable the chat for both contacts and support reps. Contact-specific settings You can configure the following ...
SupportCenter Plus offers various channels for contacts to raise requests or interact with support reps. Email Channel: Contacts can raise requests by sending an email. To learn more, click here. Customer Portal: An open-access portal that allows ...
The self-service portal is a unified support portal for all products and services offered by the organization. It allows you to raise and track requests, find solutions, view announcements, chat with support reps, etc. Only registered contacts with ...
Logging in to the Self-Service Portal
If you are a registered contact, you can log in to the self-service portal from the customer portal. The self-service portal allows you to raise and manage your requests, browse through solutions, initiate chat, etc. To learn more, click here. To ...