SupportCenter Plus offers a live chat feature for both support reps and contacts.

To initiate a chat from previous conversations or check chat notifications, click icon in the chat bar on the lower-right corner.

To initiate a chat with a new support rep, clickicon in the chat bar on the lower-right corner.

To initiate a chat with support groups, clickicon in the chat bar on the lower-right corner.

When a contact initiates chat from the self-service portal, then the notification will be served to available support reps who can choose to pick up or deny the chat.

To configure chat settings, click here.