SupportCenter Plus offers a live chat feature for both support reps and contacts.
To initiate a chat from previous conversations or check chat notifications, click icon in the chat bar on the lower-right corner.
To initiate a chat with a new support rep, clickicon in the chat bar on the lower-right corner.
To initiate a chat with support groups, clickicon in the chat bar on the lower-right corner.
When a contact initiates chat from the self-service portal, then the notification will be served to available support reps who can choose to pick up or deny the chat.
To configure chat settings, click here.
You can configure various chat-related settings under Admin>>Helpdesk Customizer>>Chat Settings. You the toggle button to enable/disable the chat for both contacts and support reps. Contact-specific settings You can configure the following ...
ManageEngine SupportCenter Plus is a web-based, customer support software application that helps businesses track, manage, and resolve customer issues quickly and effectively. SupportCenter Plus offers request management, solution management, account ...
Accessing the Application
SupportCenter Plus provides a common login page for all users. A valid login credential is required to access the application. After a successful login, the user will be directed to the help desk or self-service portal depending on the role. Users ...
Editions and Licensing
SupportCenter Plus is available in three different editions, namely, Standard Professional, and Enterprise. The Standard edition is available as free to use for up to five support reps. All editions are available for a 30-day trial and a valid ...
Performance Tuning Guide
This guide provides a set of SQL queries and tips that improve the performance of ManageEngine SupportCenter Plus. Restart the application after executing the queries. The list of performance tips discussed in this guide are: Java Tuning Enabling ...